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frdbadf

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Outlook chopping off the bottom of email.

The client blasts emails to customers weekly with new products, services and news.  The emails have pictures with underlying links.  Starting last week the latest blast comes in to the Outlook clients with perhaps 33% of the email contents chopped off at the bottom.  This is Outlook 2007 and 2010 clients.

They forward it to me, and I can right click on the upper part of the last image showing and save the entire image to my computer.  There is an image after this that is completely hidden/chopped off.

I can forward the same email to my Outlook.com account or Gmail and the entire email is visible.

I have created a new profile already and tried various settings.  I have Googled and others are experiencing this but I haven't found a solution yet.

I have tried Exchange mailbox vs PST but if I try to view the email within Outlook it is chopped off.

thanks,
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cwstad2
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Have a look at the last comment on the link below. It suggest that "Remove unnecessary HTML code" setting may be checked.


http://www.sevenforums.com/microsoft-office/179914-outlook-2010-some-emails-getting-cut-off.html
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frdbadf

ASKER

Thanks cwstad2 but I have already tried that...
thought you may but just a thought
There might be an add-in that changes the email display behavior.
Try disabling add-ins by unchecking all items: File -> Options -> Add-Ins. At the bottom select Manage: COM Add-Ins and click Go....

In some cases disabling Hardware acceleration (File -> Options -> Advanced) might help.
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frdbadf

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You're right, Outlook 2007 and 2010 have some problems rendering emails correctly due to lack of full CSS/HTML support. But it's a hassle to open mails in browser.

Probably you have already tried that, but what if you turn off Use CSS for appearance of messages option under Options -> Mail -> Message format?
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ASKER

The responses referenced things I had already tried via a google search.  Apparently there is no straight forward fix.  Recipients of an affected email must select to view the message in a browser.

thanks,