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Outlook chopping off the bottom of email.

Posted on 2014-01-20
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Last Modified: 2014-11-12
The client blasts emails to customers weekly with new products, services and news.  The emails have pictures with underlying links.  Starting last week the latest blast comes in to the Outlook clients with perhaps 33% of the email contents chopped off at the bottom.  This is Outlook 2007 and 2010 clients.

They forward it to me, and I can right click on the upper part of the last image showing and save the entire image to my computer.  There is an image after this that is completely hidden/chopped off.

I can forward the same email to my Outlook.com account or Gmail and the entire email is visible.

I have created a new profile already and tried various settings.  I have Googled and others are experiencing this but I haven't found a solution yet.

I have tried Exchange mailbox vs PST but if I try to view the email within Outlook it is chopped off.

thanks,
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Question by:frdbadf
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7 Comments
 
LVL 15

Expert Comment

by:cwstad2
ID: 39793915
Have a look at the last comment on the link below. It suggest that "Remove unnecessary HTML code" setting may be checked.


http://www.sevenforums.com/microsoft-office/179914-outlook-2010-some-emails-getting-cut-off.html
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Author Comment

by:frdbadf
ID: 39794125
Thanks cwstad2 but I have already tried that...
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Expert Comment

by:cwstad2
ID: 39794189
thought you may but just a thought
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LVL 6

Expert Comment

by:Sasha Kranjac
ID: 39794210
There might be an add-in that changes the email display behavior.
Try disabling add-ins by unchecking all items: File -> Options -> Add-Ins. At the bottom select Manage: COM Add-Ins and click Go....

In some cases disabling Hardware acceleration (File -> Options -> Advanced) might help.
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Accepted Solution

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frdbadf earned 0 total points
ID: 39796574
Sasa, I have started Outlook in Safe Mode with no add-ins and it still has the issue.  Here is what I have found thus far...

Outlook has the ability to open an email in your browser. This is especially handy with Outlook 2007 and 2010 which does not support the full HTML/CSS specification. Opening a message in the browser allows you to see the message as it would appear if Outlook did support the full HTML/CSS specification.

You have to first open the message and then in 2007 under Other Actions or in 2010, Actions select View in Browser.  The entire message then appears.  I have tried to find a way to set this as the default for all emails although I don't know if that is desirable or not.

thanks,
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LVL 6

Expert Comment

by:Sasha Kranjac
ID: 39796619
You're right, Outlook 2007 and 2010 have some problems rendering emails correctly due to lack of full CSS/HTML support. But it's a hassle to open mails in browser.

Probably you have already tried that, but what if you turn off Use CSS for appearance of messages option under Options -> Mail -> Message format?
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Author Closing Comment

by:frdbadf
ID: 39849652
The responses referenced things I had already tried via a google search.  Apparently there is no straight forward fix.  Recipients of an affected email must select to view the message in a browser.

thanks,
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