Solved

Autodiscover broken internally-- Exchange 2010

Posted on 2014-01-20
12
567 Views
Last Modified: 2014-01-21
We had a crash on our SBS 2011 regarding Exchange. After trying to upgrade to Exchange SP2 it failed and Exchange was not working. Microsoft stepped in to help and we were able to get Exchange back up and running.
Only problem now is that Autodiscover is not working internally. Users cannot set Automatic Replies internally. Externally it works fine and users can set Automatic replies from OWA.
We need to get the Autodiscover working internally. Any ideas?
Thanks
0
Comment
Question by:electricdad
  • 5
  • 3
  • 2
  • +2
12 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39794167
Run the fix my network wizard in the SBS management console. That will usually resolve most things. The main probably is probably around URLs or SSL certificates, which the wizard should correct.

Simon.
0
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 39794411
Check your DNS. Make sure that the autodiscover URL resolves to the internal IP on the workstations.
0
 

Author Comment

by:electricdad
ID: 39794743
Well,
there is no autodiscover entry in DNS. Only the external DNS site has the entry for the public IP. Would I have to create a new zone? Thanks
0
 
LVL 16

Assisted Solution

by:Carol Chisholm
Carol Chisholm earned 200 total points
ID: 39794780
you need the internal workstations to be able to find the internal IP of the exchange server.
If they try to go to the external address they will get confused.

Here is the Microsoft reference

http://technet.microsoft.com/en-us/library/jj591328(v=exchg.141).aspx

And petri.com
http://www.petri.co.il/autodiscover-configuration-exchange-2010.htm
0
 

Author Comment

by:electricdad
ID: 39795356
Thanks guys,
I will try your suggestions and be back with you a little later.
0
 
LVL 3

Expert Comment

by:Krishna Patil
ID: 39796278
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 11

Accepted Solution

by:
hecgomrec earned 300 total points
ID: 39796759
Just replace the address in your DNS for the public IP with the Internal.


You can't give a resource and external IP (internet facing - public IP) as the firewall won't allow the package to pass.

This is a normal procedure when you have the same internal and external name for a server.
0
 

Author Comment

by:electricdad
ID: 39798232
OK Hecgomrec and carolchi, I have created a DNS record and the autodiscover service appears to be working. I can setup an email account automatically now internally. But Automatic Replies still give an error-- Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again Later __
Outlook was restarted-- should I reboot the server? I restarted Information Store with no luck.
thanks
And Automatic Replies works fine externally for my account-- but a user is calling saying it is not working for hers remotely. ??
0
 
LVL 11

Assisted Solution

by:hecgomrec
hecgomrec earned 300 total points
ID: 39798375
Make sure you don't have any other DNS record pointing to another IP.  DNS records are replicated among servers and a copy is store on the clients, you must run on clients on an elevated CMD, ipconfig /flushdns and then ipconfig /registerdns.  If this is not possible clients should reboot and try back.

If you are using outlook anywhere, this mean the client can't access the proxy (CAS) server with the previous settings.  First recommendation will be to re-create the profile.

In case you need more on info check this or here.
0
 

Author Comment

by:electricdad
ID: 39798443
I had just created a new profile and still not working. Cant see any other DNS records that are a problem. Autodiscover appears to be working since I can setup an email account automatically. But the Automatic Replies still gives this error internally??
0
 

Author Comment

by:electricdad
ID: 39798560
Uh Oh
Found a zone for Remote.domain.com in DNS and it referenced the Public IP. I changed it to the internal Exchange IP and it seems to be working-- I think my firewall was blocking the service from coming back in somehow or it did not know what to do with the public IP instead of the internal exchange IP. Seems to be working now!
Thanks for you help
0
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 39799198
Well done. You had to find that external IP.
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Exchange Mailbox 2 33
Exchange 2013 - unable to recieve external emails 14 35
Exchange 2007 export to PST 12 59
MX Backup 4 35
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now