When mail sent to address A , the mail lands in address B - Exchange 2007
Posted on 2014-01-20
We use exchange 2007 in our organisation.
I was told to create a shared mail account called account called Marketing, so that any queries related to marketing goes into this to the shared mail box.
On the AD I first created account called Marketing then I went the exchange EMC and under Recipient configuration I created a new user mailbox and created a mail box for the existing users and added the marketing account.
It successfully created and under the display name it is listed as: marketing
But under the Primary SMTP Address it is listed as firstname.lastname@example.org
Also now its 5 days after I created and I can’t see Marketing in the global address book. It is not hidden from the Exchange address list.
But if I search in the OWA for the marketing address , it shows as
From my outlook if I send a mail to marketing mail address , I can’t see the mail in the marketing inbox. But the mail goes to some mail box (I don’t get any bounce back message). When I started investigation this I found ,my predecessors have configured another mailbox called MarketingMaster .I reset the password for this mail account and opened and found all the test mail that I had sent to email@example.com account had landed in MarketingMaster mailbox.
Now, we have set up a google account for this we had given this firstname.lastname@example.org address for verification .I had got a message saying:
Verification mail has been sent to email@example.com . Please access your email and visit the verification URL provided in order to activate your google account.
This verification mail is now landed in marketingmaster mail box. If I am right if I click the verification link to activate, then google will be receiving mail from firstname.lastname@example.org and I don’t know how this is going to work and if google sees that verification response mail has come from marketingmaster account.
When I go to marketing master mailbox properties. Under email addresses and under SMTP I can see three addresses listed and marketingmaster address is bold.
Is it possible to remove the marketingmaster account and have the marketing instead.
If I leave this as it is if the users send email to email@example.com and if I reply from this mail box the recipient will see that the reply mail has come from marketingmaster mail address, which is bit confusing.
Please suggest and how to sort this.
Many thanks in advance
Please suggest how to sort this