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Excel links (hyperlinks) to opening folders on file shares stopped working

Posted on 2014-01-20
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Last Modified: 2014-01-29
Hello,

I have a user who's links to folders on a network share stopped working.  Last week they worked, this week they do not.  The link is supposed to (and does on other machines) open the folder in windows explorer, displaying the folder contents.

The specific error message that comes up is: "The address of this site is not valid" or "Cannot open the specified file"

This file still works fine on other PCs. It is only a problem on this one machine that worked as of last week.

The network paths are all established on logon.  (Though, the links in this case are not using a drive letter, but instead are using a UNC path.) Rebooting does not fix the problem.
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Question by:CoreyN
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John Hurst earned 2000 total points
ID: 39795050
Edit the link to use the UNC path. If the path is there in Windows Explorer, then using the path used to establish the network folder should work.

There could be a corrupt Windows User Account Profile (based on your post), but let's try the above suggestion first.

.... Thinkpads_User
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by:CoreyN
ID: 39813009
The only case where the links doesn't work is when logged in as that user.  Different user on the same machine is fine as I'd expect.

It seems the issue is most likely a corrupt windows profile.  I have not blown away the profile to test yet.  I'll follow up when that is done.  

Thanks a lot Thinkpads_User For the suggestion.
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Expert Comment

by:John Hurst
ID: 39819322
@CoreyN - Thanks for the update and I was happy to help.

.... Thinkpads_User
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