Solved

Sending email with another "From" address.  ok to do?

Posted on 2014-01-20
4
443 Views
Last Modified: 2014-01-20
Our business has "contact" forms where web users can send messages to our clients. A web user who wants to send a message to our client will fill out a form and include his email address in the form.   Typically these messages are sent to our clients from a do-not-reply email address and inside the email we put the email address of the web user contacting them.  When one of our clients gets an email it starts off like this:
DO NOT REPLY TO THIS MESSAGE, it will not go to the person writing you.  Instead, copy and paste the following email address:  blah@blah.com

It is hard for our clients to 'respond' using cell phones since they have to change the TO field, rather than just replying.  Ideally, I'd like to have our server send out the email but say that it is "FROM" the webuser so that our clients can simply click 'reply'.   My fear is, however, that if we do this, we will get "filtered" by all kinds of ISP's since the "FROM" field doesn't match the server sending the email.

Is my fear legitimate?  Do many ISP's filter or flag email where a "FROM" field does not match the origination server?
0
Comment
Question by:arthurh88
4 Comments
 
LVL 19

Accepted Solution

by:
Patricksr1972 earned 500 total points
ID: 39795325
Hi

Yes you will be flagged for sure, BUT if you set the senders emailadress to the 'REPLY TO' field then you have solved your problem.
0
 
LVL 8

Expert Comment

by:Surrano
ID: 39795347
Proper spelling is Reply-to but full credit to Patrick
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 39795351
Do many ISP's filter or flag email where a "FROM" field does not match the origination server?
Yes they do.  Mail servers that check the validity of the email address and server combination will block emails from servers that don't belong to or have rights to send from that email address.  SPF is supposed to help with that but it can't help with random email addresses.

Email, especiailly from web sites, is a continuous problem.  If you put in a "Replyto:" that is different from the "From:" email, some spam filters will block you because that's what 'phishing' emails do all the time.

Many, maybe even Most, mail servers spend more time blocking spam than delivering email.
0
 

Author Comment

by:arthurh88
ID: 39795385
thanks!   i didn't realize that.   i appreciate your quick replies.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you're not part of the solution, you're part of the problem.   Tips on how to secure IoT devices, even the dumbest ones, so they can't be used as part of a DDoS botnet.  Use PRTG Network Monitor as one of the building blocks, to detect unusual…
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…

912 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now