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Exchange 2010 Activesync. Unable to download attachments on mobile devices.

Posted on 2014-01-20
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Last Modified: 2014-02-03
Hi Team,

We have recently configured a few android phones to use activesync in an exchange 2010 environment. I'm currently using the default active sync policy with no attachment limit specified. I've checked that the users who have these phones have the default activesync policy assigned to their mailbox.
Every time these users try to download an attachment on the phone they receive an error that says: "Attachment Size Exceeds Limit Allowed By Policy". We have tried with multiple Samsung Note 3 and HTC one phones. These are 8MB attachments and it works fine using regular outlook and owa.

I also ran a test-activesyncconnectivity command and everything came back OK.

I've been breaking my head during the past 3 days trying to figure this out, any ideas what this could be or what else I should check?

Thank you.
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Question by:exTechnology
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Expert Comment

by:Alan Hardisty
ID: 39796385
Was the limit ever set on the policy and then changed?

If so - is the Policy Refresh Interval set or not set?  If it is set, was it set when the devices connecting that are having problems setup their Exchange accounts?

Alan
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Author Comment

by:exTechnology
ID: 39796913
Hi Alan,

Currently there's no Policy Refresh Interval specified. There was never a limit set on the policy, I have tried setting a very high limit and without it just for testing and no luck.

Thx
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39797025
The problem is - if the Refresh interval isn't / wasn't set before the accounts were configured on the devices, then any changes to the Policy won't be updated on the devices.

Please set the Refresh interval Set (which I think it should be by default) to 24 hours or so, then delete the account(s) from the devices, then re-add the accounts and they will pick up the current policy which should allow the larger (unlimited) attachments.
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Author Comment

by:exTechnology
ID: 39800508
I just set the Refresh Interval to (1) and re-programmed the account in the phone, I'm still getting the same error message,
The attachment I'm trying to download is 16MB, the exchange limit is 30MB and I set the active sync limit to 2050MB just for testing.
The attachment can be download just fine in OWA and regular outlook.
On the Galaxy Note 3's i get the following error: Attachment too large for download
On the HTC One i get: Attachment Size Exceeds Limit Allowed By Policy

When I try to download the attachment on the iphones I also receive an error message but if i select "Download Full Message" then I'm able to download the attachment.

I need to resolve this issue for all Android users.
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Accepted Solution

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exTechnology earned 0 total points
ID: 39818829
SOLUTION (Using Microsoft Support)
Modify the web.config file under the Microsoft-Server-ActiveSync site in IIS for all CAS server.  This modification changes the following:
MaxDocumentDataSize = 51200000
maxRequestLength = 51200

After those changes have been made, run the command prompt as an Administrator:
>C:\Windows\System32\inetsrv
>appcmd.exe set config -section:system.webServer/serverRuntime /uploadReadAheadSize:"10485760" /commit:apphost

Open the Default Web Site in IIS and select "Advance Settings"
Expand Connection Limits and increase the value to "240"

Under command propmt run and IISRESET

Go to Application Pools on the IIS Manager and right click on DefaultAppPool and select "Recycle", do the same with MSExchangeSyncAppPool.

Thats it!
This will increase the default limits in exchange for email size using ActiveSync, it is not recommended by Microsoft to make this any bigger as it can cause a bottle neck in the backbone.
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Author Closing Comment

by:exTechnology
ID: 39829080
No solution found, contacted Microsoft support
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