Server Freezes - i am going crazy
hi,
I have a server 2008 R2
out of now where, It started freezing. the log said disk three something.... we looked at disk manager and it seemed to point to an external tosheba drive.
I took the usb drive off the machine, and I am pretty sure the problem stopped. I just put it back on.. and it started again......but it may be my superstition. we have two identical external drives.... and I noticed no difference in either of them.
how can I be sure....
the log said the " system rebooted with out cleanly shitting down first. this error could be from the system stopped responding, crashed ,or lost power unexpectedly
it says kernel-power
any help about what is going on would be helpful.... let me know.......
I have a server 2008 R2
out of now where, It started freezing. the log said disk three something.... we looked at disk manager and it seemed to point to an external tosheba drive.
I took the usb drive off the machine, and I am pretty sure the problem stopped. I just put it back on.. and it started again......but it may be my superstition. we have two identical external drives.... and I noticed no difference in either of them.
how can I be sure....
the log said the " system rebooted with out cleanly shitting down first. this error could be from the system stopped responding, crashed ,or lost power unexpectedly
it says kernel-power
any help about what is going on would be helpful.... let me know.......
SOLUTION
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A USB hard drive can have an electronic hardware problem.
You say you have two external drives. If possible to distinguish which one was plugged in at the time of the crash, plug the other one in and see what happens.
Use a process of elimination to determine which (or both) drives are causing issues.
Once you know, you can discard the one bad drive (if there is only one bad drive), or, get another new drive and try (alone) to see if the server is unhappy having something plugged into its USB port.
.... Thinkpads_User
You say you have two external drives. If possible to distinguish which one was plugged in at the time of the crash, plug the other one in and see what happens.
Use a process of elimination to determine which (or both) drives are causing issues.
Once you know, you can discard the one bad drive (if there is only one bad drive), or, get another new drive and try (alone) to see if the server is unhappy having something plugged into its USB port.
.... Thinkpads_User
ASKER
I will report back... after swapping tomorrow...
ASKER
so I put in a drive... and it froze again.
diagnostics say
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly
it is related to an external hard drive... at least I did just plug it in , and shortly after this happened.
do you think installing a separate USB card and plugging my HD into it may avoid this problem.?
diagnostics say
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly
it is related to an external hard drive... at least I did just plug it in , and shortly after this happened.
do you think installing a separate USB card and plugging my HD into it may avoid this problem.?
ASKER CERTIFIED SOLUTION
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ASKER
Think pad,
when you say the "USB server sockets." I have moved from one to another. I think the problem unchanged. could it be the drivers...? there are no issues in the device manager.
or is this pointing to MoBo failure.
but what about the error messages I am getting in the event log... not sure what they are telling me. I posted a message with the log... please have a crack at it...
when you say the "USB server sockets." I have moved from one to another. I think the problem unchanged. could it be the drivers...? there are no issues in the device manager.
or is this pointing to MoBo failure.
but what about the error messages I am getting in the event log... not sure what they are telling me. I posted a message with the log... please have a crack at it...
It could be the driver or the motherboard (if the USB sockets are connected directly to the motherboard). It appears to me to be hardware rather than software but that is difficult to tell from here.
I will see if I can find the log and look. Thanks.
.... Thinkpads_User
I will see if I can find the log and look. Thanks.
.... Thinkpads_User
ASKER
so we did that... we left them off for a week... no issues.....
but how can a usb device cause such a problem.