Solved

Server Freezes - i am going crazy

Posted on 2014-01-20
8
138 Views
Last Modified: 2014-01-26
hi,

I have a server 2008 R2
out of now where, It started freezing. the log said  disk three   something.... we looked at disk manager and it seemed to point to an external tosheba drive.
I took the usb drive off the machine, and I am pretty sure the problem stopped.   I just put it back on.. and it started again......but it may be my superstition.  we have two identical external drives.... and I noticed no difference in either of them.

how can I be sure....

the log said the " system rebooted with out cleanly shitting down first. this error could be from the system stopped responding, crashed ,or lost power unexpectedly
it says kernel-power  


any help about what is going on would be helpful.... let me know.......
0
Comment
Question by:intelogent
  • 4
  • 4
8 Comments
 
LVL 94

Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 39795892
Unplug external drives and leave them unplugged for 48 hours. Restart the server immediately after unplugging the drives. Let the server run for 48 hours.

Does it freeze / crash?

If not, start troubleshooting the drives. There could be a hardware problem in the electronics. For that matter, there could be a hardware problem on the server USB port.

... Thinkpads_User
0
 

Author Comment

by:intelogent
ID: 39795913
hi think pad......

so we did that... we left them off for a week... no issues.....

but how can a usb device  cause such a problem.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 39795920
A USB hard drive can have an electronic hardware problem.

You say you have two external drives. If possible to distinguish which one was plugged in at the time of the crash, plug the other one in and see what happens.

Use a process of elimination to determine which (or both) drives are causing issues.

Once you know, you can discard the one bad drive (if there is only one bad drive), or, get another new drive and try (alone) to see if the server is unhappy having something plugged into its USB port.

.... Thinkpads_User
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 

Author Comment

by:intelogent
ID: 39795924
I will report back... after swapping tomorrow...
0
 

Author Comment

by:intelogent
ID: 39802996
so I put in a drive... and it froze again.
diagnostics say  
 The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly


it is related to an external hard drive... at least I did just plug it in , and shortly after this happened.

do you think installing a separate USB card and plugging my HD into it may avoid this problem.?
0
 
LVL 94

Accepted Solution

by:
John Hurst earned 500 total points
ID: 39803024
First, with no external drives connected, your Server does not crash and works normally. Correct?  I think so. And then further, I think that means the Server OS is fine.

Second, you attach a new drive (not one of the first two) and the Server crashes.

So I think there must be a hardware problem with the Server USB sockets.

Do you think installing a separate USB card and plugging my HD into it may avoid this problem.?

Yes, I think this is definitely worth a try. Put in the card, install it and make sure the Server runs properly. Only then, insert the new external drive above and test.

..... Thinkpads_User
0
 

Author Comment

by:intelogent
ID: 39810732
Think pad,

when you say the "USB server sockets."   I have moved from one to another. I think the problem unchanged.   could it be the drivers...?  there are no issues in the device manager.
or is this pointing to MoBo failure.

 but what about  the error messages I am getting in the event log... not sure what they are telling me. I posted a message with the log... please have a crack at it...
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 39810736
It could be the driver or the motherboard (if the USB sockets are connected directly to the motherboard). It appears to me to be hardware rather than software but that is difficult to tell from here.

I will see if I can find the log and look.  Thanks.

.... Thinkpads_User
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We recently had an issue where out of nowhere, end users started indicating that their logins to our terminal server were just showing a "blank screen." After checking the usual suspects -- profiles, shell=explorer.exe in the registry, userinit.exe,…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question