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Cannot download GAL

Posted on 2014-01-20
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Last Modified: 2014-01-28
Hello all,

Recently migrated from exchange 2003 to 2010. For one user we cannot download the GAL, 0x8004010F operation failed to complete.

I have tried all of the basic troubleshooting of Outlook you can find by a simple google search. The user continues to receive the error on his primary computer. On a separate computer I have tried his credentials and it works.
Since, I have added DNS entries in the .hosts file (win7pro) for autodiscover.domain.com & .local. To no avail.

My gut says this is somehow a dns issue on the local PC, but I have done almost everything I can think of.

What am I missing here?

Thanks for suggestions.
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Question by:JP42
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Assisted Solution

by:Manjunath Sullad
Manjunath Sullad earned 250 total points
ID: 39796081
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Assisted Solution

by:SandyWalve
SandyWalve earned 250 total points
ID: 39797122
Does your outlook is in Cached Mode? Simply try disabling it and see if it works to allow downloading the GAL

http://office.microsoft.com/en-in/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx
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Author Comment

by:JP42
ID: 39797161
No luck
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Expert Comment

by:SandyWalve
ID: 39797281
On affected PC does any other user can download GAL? Have you tried it?
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Author Comment

by:JP42
ID: 39797463
Have not tried, will investigate..
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LVL 3

Expert Comment

by:SandyWalve
ID: 39797480
Please see if this works. If it is working then it is simply profile issue on that machine for that user. You have to then rename his profile from C:\Users and ask him to log in fresh. It should allow you to configure it and download the GAL also.
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Accepted Solution

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JP42 earned 0 total points
ID: 39803269
Apparent solution ended up being a flush of the DNS cache and the GAL updating overnight.  I'll split the points over the first couple to suggest answers.  Thanks.
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Author Closing Comment

by:JP42
ID: 39814536
This solution ended up working.
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