Cannot download GAL

Hello all,

Recently migrated from exchange 2003 to 2010. For one user we cannot download the GAL, 0x8004010F operation failed to complete.

I have tried all of the basic troubleshooting of Outlook you can find by a simple google search. The user continues to receive the error on his primary computer. On a separate computer I have tried his credentials and it works.
Since, I have added DNS entries in the .hosts file (win7pro) for autodiscover.domain.com & .local. To no avail.

My gut says this is somehow a dns issue on the local PC, but I have done almost everything I can think of.

What am I missing here?

Thanks for suggestions.
JP42Asked:
Who is Participating?
 
JP42Connect With a Mentor Author Commented:
Apparent solution ended up being a flush of the DNS cache and the GAL updating overnight.  I'll split the points over the first couple to suggest answers.  Thanks.
0
 
SandyWalveConnect With a Mentor Commented:
Does your outlook is in Cached Mode? Simply try disabling it and see if it works to allow downloading the GAL

http://office.microsoft.com/en-in/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
JP42Author Commented:
No luck
0
 
SandyWalveCommented:
On affected PC does any other user can download GAL? Have you tried it?
0
 
JP42Author Commented:
Have not tried, will investigate..
0
 
SandyWalveCommented:
Please see if this works. If it is working then it is simply profile issue on that machine for that user. You have to then rename his profile from C:\Users and ask him to log in fresh. It should allow you to configure it and download the GAL also.
0
 
JP42Author Commented:
This solution ended up working.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.