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Surface Pro system aggregator firmware issue

Posted on 2014-01-21
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Last Modified: 2014-01-31
I bit the bullet and bought an original Surface Pro tablet when they came out.  I like it but since upgrading to Windows 8.1 things have gotten a little weird (no surprise I guess).

My last issue to resolve is stumping me.  There was a major firmware release a little while back (December, I think) and I did the update after upgrading to Windows 8.1 (some posts suggest the firmware update should have been applied before updating to Windows 8.1).

In any case, now I have an exclamation mark beside the Surface Pro System Aggregator Firmware object in the device manager.  I combed the Internet and can't find much help on how to remove this error.

Anyone have any idea?  Thanks in advance.

RC
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Question by:cambo84
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4 Comments
 
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Expert Comment

by:McKnife
ID: 39797928
Did you try to have device manager search for updates online?
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Author Comment

by:cambo84
ID: 39799645
Searched for updated drivers several times and Device Manager says that I have the most current software installed.
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Accepted Solution

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McKnife earned 500 total points
ID: 39799657
This is a very special problem. Maybe an MS supporter could help you out or you might find a surface pro forum.
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Author Closing Comment

by:cambo84
ID: 39824795
Had to contact MS to get issue resolved.  Solution is to uninstall the Surface Pro System Aggregator Firmware (leaving the check-box to delete to driver unchecked).  Do a restart by Ctrl + Alt + Del means and choose restart.  Other methods will not work.
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