Solved

Outlook cannot read registry information

Posted on 2014-01-21
3
1,651 Views
Last Modified: 2014-08-11
I keep getting the following error when trying to open a new folder under inbox in outlook.

Outlook cannot read the registry information.

Close and restart Outlook
Reinstall Outlook
Reinstall Microsoft Exchange or other email system.

Now for what I have done so far.  First, none of the above suggestions from the error work.  Second, I have tried every registry fix I can find via google and none of those have worked.  I have gone into the exchange store on our server and tried to fix it from there.  We use roaming profiles and I tried it from a fresh machine and I have the same issue there.  The only thing I know left to do is nuke my profile.  Running Exchange 2003 and using Outlook 2010 on a network of about 120 users.  I am the only one that I know of having this issue.
Capture.PNG
0
Comment
Question by:CCB-Tech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 14

Expert Comment

by:dmwynne
ID: 39797771
Have you tried opening Outlook on another machine or in Outlook Web Access?

Are you running 32 or 64 bit Office?
32 or 64 bit OS?
0
 

Author Comment

by:CCB-Tech
ID: 39797862
I actually did try opening on another machine and had the same issue.  We don't use OWA so I didn't get to do that.  This is 32 bit office and 64 bit OS.

Now, with all that being said, I finally fixed this problem and I am SO ill about it.  A clean install of office fixed it for me.  The ERROR says to do that but NOBODY on google said this worked for them AND it gave me the same error on another machine on our network.  This just didn't make any sense to me but oh well.  It is working now.  I tried the most difficult things first and this fixed it.  Thanks for getting back to me though dmwynne.
0
 
LVL 1

Accepted Solution

by:
Mohamed180 earned 500 total points
ID: 40246395
I had the same issue, i came across an article with the following solution & i applied it & it really worked for me.

the solution states that the issue is in the tool called "Microsoft Office Outlook Tool: Time Zone Data Update Tool for Microsoft Office Outlook"

If you removed this tool everything should come back to normal. I did it on my machine & all is back to normal.

Hope this helps in your case as well.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question