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Business Objects XI - Centeral Management Server Service Won't Start

I rebooted my Business Objects X1 server last night and after doing so the Centeral Management Server Service Won't Start. All other Related servies started as normal except the CMS service. Error in the event log reads "Unexpected value for parameter DatabaseConnectString" followed by "The root server reported an error Initialization Failure."

Kurt Reinhardt

The problem is the CMS can't connect to the CMS Database. Without connecting, it can't properly start. So, why can't it connect? The problem could be due to a missing .dll (libeay.dll) or a mismatched database client (attempting to connect to a newer version of Oracle with an older Oracle client, for example).

Why did you reboot the server? Did you perform any kind of software updates?

srilee

ASKER

rebnooted becausee the server had been up for 120+ days. Was trying to be proactive. No updates that I am aware of. I have a dll named libeay32.dll but not libeay.dll Should I have a libeay.dll as well? I have my CR DB on a SQL server.

Kurt Reinhardt

it's libeay32.dll

Do you have access to the SAP Service Marketplace (you would if you still pay maintenance for your installation). If so, I believe this KB Note will help:

http://service.sap.com/sap/support/notes/1219819

The long and short of the article is that there's a conflict because there are probably two applications using SSL (one of which is BOXI) and it note gives instructions for resolving the issue.

srilee

ASKER

I do not have access to the SAP Marketplace. Can I get this DLL from another source? Do you know what version I need?

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Kurt Reinhardt

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