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Outlook 2010 Plain text Emails Doesnt type all letters??

Posted on 2014-01-21
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Last Modified: 2014-01-29
I have 1 user complaining that when he types a plain text email the letters are stripped or just don't appear for half his typed message.  Hes checked his keyboard and can type just fine with no issues on Notepad, MS Word, Excel and online typing in Google search etc.. but within Outlook replying and creating new emails half the letters in words/sentences are gone looking like this"




"Dar Mrs Jennings

Te Othr Dy I looked and Fond tht we are loking..............."
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Question by:Twhite0909
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3 Comments
 
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Expert Comment

by:Lee Ingalls
ID: 39797533
I had a situation where a user swore his keyboard was "possessed". When testing he would type very deliberately and have no problems; but during normal use would get random spacing... when I observed him using his keyboard and mouse I noticed every time he reached for the mouse his stomach would press against the spacebar on the keyboard.

The only reason I mention that is typically when users are testing something they are very deliberate with their keystrokes... have you tried swapping keyboards?
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Lee Ingalls earned 500 total points
ID: 39797541
I've also seen dropped characters with wireless keyboards when the batteries get low.
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Expert Comment

by:Lee Ingalls
ID: 39797680
Once you've determined it's not hardware related try setting the Text Encoding to UTF-8 ...
- Format
- Text Encoding
- Unicode (UTF-8)
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