Emails bouncing after ICANN update
Posted on 2014-01-21
A requirement from ICANN resulted in our primary domain being suspended due to it not being verified and now that its been verified, we still find some domains are not accepting our emails.
We haven't waited 48 hours yet, but could there be another issue causing this?
Our .com domain is fsifm.
Our .co.uk domain is fsi.co.uk.
The main part of the bounce displays the following:
mail.domain.co.uk #553 5.1.8 <email@example.com>... Domain of sender address firstname.lastname@example.org does not exist ##
The whole message, with actual details substituted is as follows:
mail.domain.co.uk rejected your message to the following e-mail addresses:
mail.domain.co.uk gave this error:
<email@example.com>... Domain of sender address firstname.lastname@example.org does not exist
Your message couldn't be delivered because you weren't recognised as a valid sender. Make sure that your sending address is set up correctly and try to send the message again. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: LOCALMX01.fsi.co.uk
mail.domain.co.uk #553 5.1.8 <email@example.com>... Domain of sender address firstname.lastname@example.org does not exist ##
Original message headers:
Received: from LOCALMX02.ourdomain.co.uk (XXX.XXX.XX.103) by LOCALMX01.ourdomain.co.uk
(XXX.XXX.XX.101) with Microsoft SMTP Server (TLS) id 220.127.116.11; Tue, 21 Jan
2014 16:18:49 +0000
Received: from LOCALMX01.ourdomain.co.uk ([169.254.1.126]) by LOCALMX02.ourdomain.co.uk
([::1]) with mapi id 14.03.0174.001; Tue, 21 Jan 2014 16:18:49 +0000
From: aperson <email@example.com>
To: "firstname.lastname@example.org" <email@example.com>
CC: Bperson <firstname.lastname@example.org>
Subject: FW: person
Date: Tue, 21 Jan 2014 16:18:48 +0000
Accept-Language: en-GB, en-US