Solved

HP Printer MAC OS X 10.9

Posted on 2014-01-21
5
484 Views
Last Modified: 2014-02-09
I have two users on MAC OS X 10.9.1 each having their own HP LaserJet CP3525n. For last couple months having issues printing.

Error:                     Unable to store job at printer
Reason:                 Disk is not present or is full
Solution:                Add disk (RAM or EIO hard disk) or delete files

and another related to "Not enough memory / RAM" something to that effect (this is only info I have, could not re-create to get a specific error message".

Printer has 256MB onboard memory.

Already checked settings to ensure no hard disk option and less than 288MB RAM option selected.

Anyway, had been working fine, but now having these issues.

MAC is using Postscript driver, not sure why.

We have no MAC expertise at all, so dumb it down a bit if you have suggestions.

Thanks,
0
Comment
Question by:AHEC
  • 3
  • 2
5 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 39798581
The PostScript driver is the best driver for OSX. In fact, it comes with OSX, ready to go.

It sounds as if someone has told the driver that the printer has a hard disk installed. You should be able to turn that off in Printer Settings. At the same location, also set the amount of printer RAM to what's physically installed, and, as recommended on this site, set Mopier mode to Off.

To edit the settings, from the Apple menu go to System Preferences > Print & Fax, click Options & Supplies, select the driver & configure the Installed Options.
0
 
LVL 1

Author Comment

by:AHEC
ID: 39799898
"Already checked settings to ensure no hard disk option and less than 288MB RAM option selected."
:(
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 39801382
@AHEC it just wasn't clear where you selected those settings.
0
 
LVL 1

Accepted Solution

by:
AHEC earned 0 total points
ID: 39833704
Buy new printers
0
 
LVL 1

Author Closing Comment

by:AHEC
ID: 39845133
This was a tough one. After exhausting all possible support methods: Apple Care, HP support, Experts-exchange and of course, Google; The best and only solution is to buy new printers.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Running classic asp applications under Windows Server 2008 R2 (x64) and IIS 7 is not as easy as one may think. It took me a while to figure it out while getting error 8002801d a few times. After you install the OS you will need to install the fol…
We could spend the next millennium discussing the differences of the Mac and Windows platforms. The next century will continue to have fanatics on both side of the equation and neither side will win the war. However, that’s not why we are here. W…
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question