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HP Printer MAC OS X 10.9

Posted on 2014-01-21
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Last Modified: 2014-02-09
I have two users on MAC OS X 10.9.1 each having their own HP LaserJet CP3525n. For last couple months having issues printing.

Error:                     Unable to store job at printer
Reason:                 Disk is not present or is full
Solution:                Add disk (RAM or EIO hard disk) or delete files

and another related to "Not enough memory / RAM" something to that effect (this is only info I have, could not re-create to get a specific error message".

Printer has 256MB onboard memory.

Already checked settings to ensure no hard disk option and less than 288MB RAM option selected.

Anyway, had been working fine, but now having these issues.

MAC is using Postscript driver, not sure why.

We have no MAC expertise at all, so dumb it down a bit if you have suggestions.

Thanks,
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Question by:AHEC
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Expert Comment

by:hdhondt
ID: 39798581
The PostScript driver is the best driver for OSX. In fact, it comes with OSX, ready to go.

It sounds as if someone has told the driver that the printer has a hard disk installed. You should be able to turn that off in Printer Settings. At the same location, also set the amount of printer RAM to what's physically installed, and, as recommended on this site, set Mopier mode to Off.

To edit the settings, from the Apple menu go to System Preferences > Print & Fax, click Options & Supplies, select the driver & configure the Installed Options.
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by:AHEC
ID: 39799898
"Already checked settings to ensure no hard disk option and less than 288MB RAM option selected."
:(
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Expert Comment

by:hdhondt
ID: 39801382
@AHEC it just wasn't clear where you selected those settings.
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AHEC earned 0 total points
ID: 39833704
Buy new printers
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Author Closing Comment

by:AHEC
ID: 39845133
This was a tough one. After exhausting all possible support methods: Apple Care, HP support, Experts-exchange and of course, Google; The best and only solution is to buy new printers.
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