Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Internet Explorer 11 not displaying PDF files

Posted on 2014-01-21
7
Medium Priority
?
70 Views
Last Modified: 2016-01-19
One of my clients is running Internet Explorer version 11 and is not able to display the contents of PDF files. The contents are displayed when he uses Google Chrome but prefers to use Internet Explorer.

I have gone through all of the settings have uninstalled and reinstalled Adobe Acrobat have also installed Foxit reader all to no avail.

Does anyone have any suggestions.

Thank you
0
Comment
Question by:Pat Clancy
7 Comments
 
LVL 9

Expert Comment

by:BigPapaGotti
ID: 39797711
Is the Add-On Disabled by chance?

To check click on the gear in the right hand corner of the screen.
Then click on "Manage Add-Ons"
On the left hand side you will see a "Show Drop down menu" click on it and select "All Add-ons"
Locate Adobe PDF Reader and see if it is enabled or not.

If this add on is enabled I would try to disable it then restart IE11 and then open it back up and enable it again and then restart IE11 and test.

Let me know what you find!
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 39797746
Google Chrome has a PDF Reader Built into it.  IE normally uses a plugin from Adobe Reader.  Does your client have Adobe Reader installed?
0
 

Author Comment

by:Pat Clancy
ID: 39798292
Yes the add-on is enabled. I tried disabling it then re-enabling and the situation remains the same. Thank you for your help
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 50

Expert Comment

by:jcimarron
ID: 39800361
Natiq--
Download the .pdf file to the hard drive and open from there.  This has the advantage of allowing you to scan the .pdf file for viruses, etc.  before opening it.
0
 

Author Comment

by:Pat Clancy
ID: 39810195
We have tried to install FoxIt reader and still no joy,

I am going to have to try and convince my client to use Firefox for his browser.

Thanks
0
 

Accepted Solution

by:
Pat Clancy earned 0 total points
ID: 39891778
Obviously there is no solution for this I will considered abandoned.
0
 

Author Closing Comment

by:Pat Clancy
ID: 41420763
No solution found.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After uninstalling Opera browser (for example ver. 10.63), your attempts to open a web page by clicking on a URL link may fail with an error message.  The error is "This operation has been canceled due to restrictions in effect on this computer. Ple…
If you are a web developer, you would be aware of the <iframe> tag in HTML. The <iframe> stands for inline frame and is used to embed another document within the current HTML document. The embedded document could be even another website.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

972 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question