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Internet Explorer 11 not displaying PDF files

Posted on 2014-01-21
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Last Modified: 2016-01-19
One of my clients is running Internet Explorer version 11 and is not able to display the contents of PDF files. The contents are displayed when he uses Google Chrome but prefers to use Internet Explorer.

I have gone through all of the settings have uninstalled and reinstalled Adobe Acrobat have also installed Foxit reader all to no avail.

Does anyone have any suggestions.

Thank you
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Question by:Pat Clancy
7 Comments
 
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Expert Comment

by:BigPapaGotti
ID: 39797711
Is the Add-On Disabled by chance?

To check click on the gear in the right hand corner of the screen.
Then click on "Manage Add-Ons"
On the left hand side you will see a "Show Drop down menu" click on it and select "All Add-ons"
Locate Adobe PDF Reader and see if it is enabled or not.

If this add on is enabled I would try to disable it then restart IE11 and then open it back up and enable it again and then restart IE11 and test.

Let me know what you find!
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LVL 83

Expert Comment

by:Dave Baldwin
ID: 39797746
Google Chrome has a PDF Reader Built into it.  IE normally uses a plugin from Adobe Reader.  Does your client have Adobe Reader installed?
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Author Comment

by:Pat Clancy
ID: 39798292
Yes the add-on is enabled. I tried disabling it then re-enabling and the situation remains the same. Thank you for your help
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LVL 50

Expert Comment

by:jcimarron
ID: 39800361
Natiq--
Download the .pdf file to the hard drive and open from there.  This has the advantage of allowing you to scan the .pdf file for viruses, etc.  before opening it.
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Author Comment

by:Pat Clancy
ID: 39810195
We have tried to install FoxIt reader and still no joy,

I am going to have to try and convince my client to use Firefox for his browser.

Thanks
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Accepted Solution

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Pat Clancy earned 0 total points
ID: 39891778
Obviously there is no solution for this I will considered abandoned.
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Author Closing Comment

by:Pat Clancy
ID: 41420763
No solution found.
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More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

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