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Internet Explorer 11 not displaying PDF files

One of my clients is running Internet Explorer version 11 and is not able to display the contents of PDF files. The contents are displayed when he uses Google Chrome but prefers to use Internet Explorer.

I have gone through all of the settings have uninstalled and reinstalled Adobe Acrobat have also installed Foxit reader all to no avail.

Does anyone have any suggestions.

Thank you

BigPapaGotti

Is the Add-On Disabled by chance?

To check click on the gear in the right hand corner of the screen.
Then click on "Manage Add-Ons"
On the left hand side you will see a "Show Drop down menu" click on it and select "All Add-ons"
Locate Adobe PDF Reader and see if it is enabled or not.

If this add on is enabled I would try to disable it then restart IE11 and then open it back up and enable it again and then restart IE11 and test.

Let me know what you find!

Dave Baldwin

Google Chrome has a PDF Reader Built into it. IE normally uses a plugin from Adobe Reader. Does your client have Adobe Reader installed?

Pat Clancy

ASKER

Yes the add-on is enabled. I tried disabling it then re-enabling and the situation remains the same. Thank you for your help

jcimarron

Natiq--
Download the .pdf file to the hard drive and open from there. This has the advantage of allowing you to scan the .pdf file for viruses, etc. before opening it.

Pat Clancy

ASKER

We have tried to install FoxIt reader and still no joy,

I am going to have to try and convince my client to use Firefox for his browser.

Thanks

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Pat Clancy

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Pat Clancy

ASKER

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