• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 124
  • Last Modified:

Mails are getting deleted permanently from inbox and sent items

Hi

one of my office user's new mails are getting deleted from inbox and sent items!! this user is using a MacBook Air (Mac OS X 10.8.5) with windows outlook 2011.

Following points may help you:-

- Removed all the rules from outlook
- Same issue is happening in OWA and iPhone
- Configured outlook in a windows machine and opened with the switch outlook /cleanrules
- After that, issue seems to be resolved and I found the disappeared mails from recover deleted items but the user came up with the same issue again
- then I noticed that whenever this user open outlook 2011 from MacBook, mails are getting deleted from OWA, iPhone and the newly configured windows machine.
-I have removed the exchange account from outlook 2011 and added again but still its deleting.

Any idea why this is happening?

Thanks
Prabeesh
0
satmetrix_it
Asked:
satmetrix_it
1 Solution
 
Aditya AroraNetwork & Hardware Commented:
Hello,

 Check if account is configured as POP or IMAP (In any device)and in Account setting > Account Properties > More setting > Advance > Delivery  Check the mark and leave on server option.

Thanks Aditya
setting.JPG
0
 
satmetrix_itAuthor Commented:
Thanks for your reply Aditya. we are using exchange(MAPI).

I couldn't investigate the issue further because the user is out of office for a conference and will be back only after a week. I will update your once the user is back.

Thanks
Prabeesh
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: MCSA MCSE Windows Server 2012

This course teaches how to install and configure Windows Server 2012 R2.  It is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE).

Tackle projects and never again get stuck behind a technical roadblock.
Join Now