Mails are getting deleted permanently from inbox and sent items

Posted on 2014-01-21
Medium Priority
Last Modified: 2016-06-08

one of my office user's new mails are getting deleted from inbox and sent items!! this user is using a MacBook Air (Mac OS X 10.8.5) with windows outlook 2011.

Following points may help you:-

- Removed all the rules from outlook
- Same issue is happening in OWA and iPhone
- Configured outlook in a windows machine and opened with the switch outlook /cleanrules
- After that, issue seems to be resolved and I found the disappeared mails from recover deleted items but the user came up with the same issue again
- then I noticed that whenever this user open outlook 2011 from MacBook, mails are getting deleted from OWA, iPhone and the newly configured windows machine.
-I have removed the exchange account from outlook 2011 and added again but still its deleting.

Any idea why this is happening?

Question by:satmetrix_it

Accepted Solution

Aditya Arora earned 2000 total points
ID: 39799119

 Check if account is configured as POP or IMAP (In any device)and in Account setting > Account Properties > More setting > Advance > Delivery  Check the mark and leave on server option.

Thanks Aditya

Author Comment

ID: 39812047
Thanks for your reply Aditya. we are using exchange(MAPI).

I couldn't investigate the issue further because the user is out of office for a conference and will be back only after a week. I will update your once the user is back.


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