Solved

Mails are getting deleted permanently from inbox and sent items

Posted on 2014-01-21
4
95 Views
Last Modified: 2016-06-08
Hi

one of my office user's new mails are getting deleted from inbox and sent items!! this user is using a MacBook Air (Mac OS X 10.8.5) with windows outlook 2011.

Following points may help you:-

- Removed all the rules from outlook
- Same issue is happening in OWA and iPhone
- Configured outlook in a windows machine and opened with the switch outlook /cleanrules
- After that, issue seems to be resolved and I found the disappeared mails from recover deleted items but the user came up with the same issue again
- then I noticed that whenever this user open outlook 2011 from MacBook, mails are getting deleted from OWA, iPhone and the newly configured windows machine.
-I have removed the exchange account from outlook 2011 and added again but still its deleting.

Any idea why this is happening?

Thanks
Prabeesh
0
Comment
Question by:satmetrix_it
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 6

Accepted Solution

by:
Aditya Arora earned 500 total points
ID: 39799119
Hello,

 Check if account is configured as POP or IMAP (In any device)and in Account setting > Account Properties > More setting > Advance > Delivery  Check the mark and leave on server option.

Thanks Aditya
setting.JPG
0
 

Author Comment

by:satmetrix_it
ID: 39812047
Thanks for your reply Aditya. we are using exchange(MAPI).

I couldn't investigate the issue further because the user is out of office for a conference and will be back only after a week. I will update your once the user is back.

Thanks
Prabeesh
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Zimbra is famous for its platform independency, ability to manage multiple user accounts, easy assimilation with 3rd party applications, social network certification etc. Here, we discuss about how users can move multiple Zimbra user accounts to Exc…
Are you using email marketing software? If not, you're missing out on effortless marketing and the reaching of desired conversion rates through email marketing software.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question