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can't install xerox 7120 copier printer

Posted on 2014-01-21
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Last Modified: 2014-02-01
When trying to install a Xerox WorkCentre 7120 on a Windows 7 Pro x64 desktop, I get the following message "unable to find a core driver package that is required by the printer driver package"  I get this same message no matter how I try to install it.  I first tried to install from Active Directory as this is shared from my print server, then I created a TCP/IP port and tried to install locally.
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Question by:69DodgeCharger
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7 Comments
 
LVL 4

Expert Comment

by:tmx84
ID: 39798339
Is it shared out correctly on the server?  Not sure what driver is being used on the server, but have you shared it out with both 32bit and 64bit drivers?  As long as you have both drivers setup in the server, you should be able to just double click on the printer and it will install itself!
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Author Comment

by:69DodgeCharger
ID: 39798364
Yes this printer is working fine on other computers in the office.  This desktop computer was just introduced to this office.
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LVL 4

Expert Comment

by:tmx84
ID: 39798390
Yes, but did you install both the 32bit and 64bit drivers on the server? Also, have you tried installing the printer locally?  So just installing locally with the correct driver pointing to the IP, rather then trying to go through the server?
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LVL 39

Expert Comment

by:hdhondt
ID: 39798621
Try downloading the PCL6 or PS driver from this site. Then install it as a local printer, using the TCP/IP port you created. Make sure you select Win7 x64 before you download. Or try the web-based installer from the same site.
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LVL 18

Expert Comment

by:web_tracker
ID: 39798989
click your start button and type "print management", In the print management window that pops up. click on the print server section, then click on drivers, right click on any Xerox drivers listed, and select "remove driver package". If it says it cannot delete a file that is in use. Try rebooting the computer then try again. You can also delete the driver package in custom filter section, by  clicking on custom filter, all filters, and then right click on any Xerox drivers.  Or if you feel comfortable editing  a windows ini file you can follow the steps in this MS base article. http://support.microsoft.com/kb/81626  If you don't feel comfortable editing ini files or the windows registry you can use ms automated tools to resolve installation problems go to: http://support.microsoft.com/fixit/ and go through the prompts to select "Diagnose and fix printer and printing problems automatically" Run this tool should resolve problems installing printer drivers. Or you may want to follow the guide I created to resolve printer issues.
http://www.experts-exchange.com/Hardware/Peripherals/A_10891-Ten-Steps-How-to-Resolve-Printer-Driver-Installation-Problems.html
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Accepted Solution

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69DodgeCharger earned 0 total points
ID: 39812153
We tried all of these options, but nothing worked.  I feel like we were going to have to rebuild that computer.  We had another spare computer on hand so we just swapped it out and that took care of the problem for now.
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Author Closing Comment

by:69DodgeCharger
ID: 39826072
closing this question
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