Export customer and product files from High Jump CRM

I have been tasked with exporting product, customer, and pricing data from a CRM called AWARD by High Jump. I have zero experience with AWARD or High Jump and want to have a basic understanding of how exporting from this system works.

Questions:
- Can this data be exported?
- If so, is it difficult/possible to get the individual files (one Customer file, one product file etc) or are we limited to a full data dump?
- What file format does it export to?
- If all this  is possible, HOW do I export the data?

Please bear with me as I have yet to physically see or access the server, locally or remotely, but am responsible for having a clue about how this is done when I speak at a meeting the day after tomorrow.

HELP!! haha
LVL 13
Michael MachieFull-time technical multi-taskerAsked:
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lcohanConnect With a Mentor Database AnalystCommented:
As long as you have access to the data (as you pointed out) most likely in one way or another you should be able to export that information.
Did you tried to read the AWARD manual/help regarding exports?
Did you contacted the vendor (http://www.highjump.com/our-company/contact) first of all to get help with their system export capabilities? Maybe is just an (menu) option in that software and you don't need to build anything extra and just some application access is required.
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Michael MachieFull-time technical multi-taskerAuthor Commented:
Although my question goes unanswered, I did indeed need to contact the developer to perform these functions for me so some points should be awarded. There is no detailed way to pull this data, so unless you already know how to export it a call to the developer is required.
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