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  • Status: Solved
  • Priority: Medium
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Exchange 2010 remotely wipes apple device multiple times

My boss went on vacation last week and lost ipad on the plane.  I immediately initiated a remote wipe of the device and it was successful.  However, the ipad was recovered the next day and we cannot re-add it to activesync.  Every time I try to add my boss email to it the server automatically performs a remote wipe.  How do I prevent that from happening?  Thanks
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SteveAtLSC
Asked:
SteveAtLSC
1 Solution
 
irweazelwallisCommented:
the device might still be associated with the mailbox

use Get-ActiveSyncDevice –Mailbox {mailbox name} | Format-List Name
to check to see if its still on the mailbox

if so if you then remove the partnership you should be able to then reactive and reuse the deivce
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jboddyCommented:
Have you switched off the option to remote wipe?

In OWA for the user there is a tick box, and as long as it is ticked, it will keep wiping the device.
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imkotteesCommented:
Login into ECP --> Users & Groups --> Mailboxes --> find the user -->double click -->Phone and Voice Features -->Exchange ActiveSync-->edit--> remove the old device.

Now you should be good to go.
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