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Internet Explorer 11 not able to play mp4 video files

Posted on 2014-01-21
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Last Modified: 2014-02-12
I'm having a problem with internet explorer 11 playing MP4 videos that are embedded within websites.

I can play the videos in chrome no problem but in IE i see  no video, if i browse directly to the video location internet explorer will open it in Media player and the video plays fine ..

Any idea as to how i can get this to play embedded within the browser as it does within chrome ?

Any help would be great.

Thanks
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Question by:Z1ggy
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7 Comments
 
LVL 7

Expert Comment

by:dsnegi_25dec
ID: 39798682
How you are running internet its through data card ?

Can you clear temp file history & browsing history then check after that .
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Author Comment

by:Z1ggy
ID: 39799289
Internet access is direct from the machine via Ethernet cable. There's no proxy or other service inbetween.

Clearing temp files makes no difference neither does resetting ie to defaults...
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LVL 83

Expert Comment

by:Dave Baldwin
ID: 39799303
Quicktime is normally used to play MP4 videos.  If you install Quicktime, it should also install a plugin in IE to play movies.  http://www.apple.com/quicktime/download/
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LVL 70

Expert Comment

by:Merete
ID: 39808383
If you dont want QT most of us dont just install QT alternative media player classic has these inbuilt nd will solve the mp4 video playback
http://www.free-codecs.com/download/quicktime_alternative.htm
I personally also have VLC and media player  classic BE
http://sourceforge.net/projects/mpcbe/

Otherwise if you dont want the MPC alternative you just install ffdshow with the ac3 filter then you should be set to go with anything.
http://www.videohelp.com/tools/ffdshow
http://www.videohelp.com/tools/AC3-Filter
These two plus the players are all you need to cover codecs issues, I have the QT alternative as well.
You should update your video card drivers from your manufacturer as well these all help with video playback issues.
BTW I am running Windows 7 both 32 and x64 with IE 11 and have no problems with these two codecs. It's the first thing I do when I upgrade/build my system.
Run this
HTML5 tests - video
http://www.quirksmode.org/html5/tests/video.html
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LVL 70

Expert Comment

by:Merete
ID: 39834598
Ziggy any progress?
Please stick with your question
thanks
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Accepted Solution

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Z1ggy earned 0 total points
ID: 39843395
thanks for all your advice the issue turned out to be resolved by applying the latest set of windows updates this did contain some updates for IE 11 so I can only assume that this was some sort of bug in IE with relation to its HTML5 support for embedded content.
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Author Closing Comment

by:Z1ggy
ID: 39852815
resolved the issue
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