?
Solved

Active Sync Password Errors

Posted on 2014-01-21
5
Medium Priority
?
298 Views
Last Modified: 2014-11-12
Hi,

I have a user who just bought a Samsung S3 and desperatly want to connect to my WORK email (2010 Microsoft exchange Sp3). Active sync cannot connect error - incorrect username / password.

I have tried all of the answers found in forums without success.
0
Comment
Question by:Helao Mwapangasha
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 1

Expert Comment

by:asterisque
ID: 39799224
What did you try ?

I suggest you to try with usernames :

- user@domain.local
- domain\user
- user

An other common problem is the certificate, for example, with Windows Phone, I have to install the certificate and the private key before configure the account...
0
 
LVL 3

Author Comment

by:Helao Mwapangasha
ID: 39799252
Hi Asterisque

I have tried all those combinations, user is the only user who is unable to connect via active sync.

If I try to configure my info on the user mobile it fails. If I try to configure my info on my phone it works. If I try to configure the users info on my phone it fails.

All other users do not have a problem using active sync.
0
 
LVL 1

Expert Comment

by:asterisque
ID: 39799268
OK, take a look in Exchange, on the user, you have a section regarding Activesync (my Exchange is in french, so Configuration du destinataire -> Boites aux lettres -> User -> Fonctionnalités de boite aux lettres -> Active sync (disabled or enabled)
0
 
LVL 3

Accepted Solution

by:
Helao Mwapangasha earned 0 total points
ID: 39846671
Hi Asterisque

Have tried that aswell. no luck. Will have a look at the logs from the CAS server
0
 
LVL 3

Author Closing Comment

by:Helao Mwapangasha
ID: 40010129
CAS logs had stale active-sync records, removed them and outlook performance improved.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question