Active Sync Password Errors
Hi,
I have a user who just bought a Samsung S3 and desperatly want to connect to my WORK email (2010 Microsoft exchange Sp3). Active sync cannot connect error - incorrect username / password.
I have tried all of the answers found in forums without success.
I have a user who just bought a Samsung S3 and desperatly want to connect to my WORK email (2010 Microsoft exchange Sp3). Active sync cannot connect error - incorrect username / password.
I have tried all of the answers found in forums without success.
ASKER
Hi Asterisque
I have tried all those combinations, user is the only user who is unable to connect via active sync.
If I try to configure my info on the user mobile it fails. If I try to configure my info on my phone it works. If I try to configure the users info on my phone it fails.
All other users do not have a problem using active sync.
I have tried all those combinations, user is the only user who is unable to connect via active sync.
If I try to configure my info on the user mobile it fails. If I try to configure my info on my phone it works. If I try to configure the users info on my phone it fails.
All other users do not have a problem using active sync.
OK, take a look in Exchange, on the user, you have a section regarding Activesync (my Exchange is in french, so Configuration du destinataire -> Boites aux lettres -> User -> Fonctionnalités de boite aux lettres -> Active sync (disabled or enabled)
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ASKER
CAS logs had stale active-sync records, removed them and outlook performance improved.
I suggest you to try with usernames :
- user@domain.local
- domain\user
- user
An other common problem is the certificate, for example, with Windows Phone, I have to install the certificate and the private key before configure the account...