Active Sync Password Errors

Posted on 2014-01-21
Last Modified: 2014-11-12

I have a user who just bought a Samsung S3 and desperatly want to connect to my WORK email (2010 Microsoft exchange Sp3). Active sync cannot connect error - incorrect username / password.

I have tried all of the answers found in forums without success.
Question by:Helao Mwapangasha
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Expert Comment

ID: 39799224
What did you try ?

I suggest you to try with usernames :

- user@domain.local
- domain\user
- user

An other common problem is the certificate, for example, with Windows Phone, I have to install the certificate and the private key before configure the account...

Author Comment

by:Helao Mwapangasha
ID: 39799252
Hi Asterisque

I have tried all those combinations, user is the only user who is unable to connect via active sync.

If I try to configure my info on the user mobile it fails. If I try to configure my info on my phone it works. If I try to configure the users info on my phone it fails.

All other users do not have a problem using active sync.

Expert Comment

ID: 39799268
OK, take a look in Exchange, on the user, you have a section regarding Activesync (my Exchange is in french, so Configuration du destinataire -> Boites aux lettres -> User -> Fonctionnalités de boite aux lettres -> Active sync (disabled or enabled)

Accepted Solution

Helao Mwapangasha earned 0 total points
ID: 39846671
Hi Asterisque

Have tried that aswell. no luck. Will have a look at the logs from the CAS server

Author Closing Comment

by:Helao Mwapangasha
ID: 40010129
CAS logs had stale active-sync records, removed them and outlook performance improved.

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