?
Solved

Sent messages marked as unread Outlook 2010

Posted on 2014-01-21
9
Medium Priority
?
4,311 Views
Last Modified: 2014-06-12
Hey community.  One of my users is having a strange issue after we upgraded from Exchange 2010 to 2013.  

Every message she sends gets marked as unread.  She can of course manually mark it read but that's work.  Any ideas?  

Thanks.
0
Comment
Question by:TripapHoniC
  • 5
  • 2
  • 2
9 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39799238
Does the problem follow to another machine?
Does the problem occur in OWA?

Simon.
0
 

Author Comment

by:TripapHoniC
ID: 39799259
Good questions Simon.  I'll check that out tomorrow.

Thanks.
0
 

Author Comment

by:TripapHoniC
ID: 39816792
The user is out of town and not willing to try something new while she's out of the office.  :/

I'll keep the post updated when I find out more.
0
Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39816938
I've seen this happen before if there is a rule that applies to sent messages.  

Unfortunately, fixing it is a bit complex:
http://www.slipstick.com/outlook/rules/mark-items-read/

The last time I saw this occur, the user had created rules to save messages sent to specific clients in the same folder she kept the client's received messages.  

Generally, users don't realize this isn't necessary anymore since current versions of Outlook now have the "People Pane" at the bottom of every email message which automatically displays all messages sent and received by anyone included in a particular message.

Jeff
TechSoEasy
0
 

Author Comment

by:TripapHoniC
ID: 39848506
Thanks Jeff.  The link you referenced I found when I initially started my troubleshooting.  It seems to me this is more of a workaround rather than a root cause fix.

The user did test in OWA for an entire day and the issue never happened.  It's almost like it's related to her local machine but that doesn't make sense either because I've killed her mail profile and recreated it.  That leads me to believe it's something in her profile on Exchange.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39849460
Does the problem follow to another machine (with Outlook being used)?

Simon.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39851896
What rules are in place for this user?  If there are rules in place, I suggest backing them all up and then starting Outlook with /cleanrules switch to clear them all.  Then, if the problem is gone, rules can be added back in one at a time.

Jeff
0
 

Accepted Solution

by:
TripapHoniC earned 0 total points
ID: 40119630
Still having issues with the user.  I found out that another remote users is having similar issues so I'm looking at the Exchange Server now.  Thanks for the help but all of these potential resolutions did not work for me.
0
 

Author Closing Comment

by:TripapHoniC
ID: 40129249
None of the other resolutions worked and I was being forced to close the question to ask another.
0

Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to effectively resolve the number one email related issue received by helpdesks.
I came across an unsolved Outlook issue and here is my solution.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month15 days, 22 hours left to enroll

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question