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Sent messages marked as unread Outlook 2010

Posted on 2014-01-21
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3,127 Views
Last Modified: 2014-06-12
Hey community.  One of my users is having a strange issue after we upgraded from Exchange 2010 to 2013.  

Every message she sends gets marked as unread.  She can of course manually mark it read but that's work.  Any ideas?  

Thanks.
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Question by:TripapHoniC
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9 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39799238
Does the problem follow to another machine?
Does the problem occur in OWA?

Simon.
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Author Comment

by:TripapHoniC
ID: 39799259
Good questions Simon.  I'll check that out tomorrow.

Thanks.
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Author Comment

by:TripapHoniC
ID: 39816792
The user is out of town and not willing to try something new while she's out of the office.  :/

I'll keep the post updated when I find out more.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39816938
I've seen this happen before if there is a rule that applies to sent messages.  

Unfortunately, fixing it is a bit complex:
http://www.slipstick.com/outlook/rules/mark-items-read/

The last time I saw this occur, the user had created rules to save messages sent to specific clients in the same folder she kept the client's received messages.  

Generally, users don't realize this isn't necessary anymore since current versions of Outlook now have the "People Pane" at the bottom of every email message which automatically displays all messages sent and received by anyone included in a particular message.

Jeff
TechSoEasy
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Author Comment

by:TripapHoniC
ID: 39848506
Thanks Jeff.  The link you referenced I found when I initially started my troubleshooting.  It seems to me this is more of a workaround rather than a root cause fix.

The user did test in OWA for an entire day and the issue never happened.  It's almost like it's related to her local machine but that doesn't make sense either because I've killed her mail profile and recreated it.  That leads me to believe it's something in her profile on Exchange.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39849460
Does the problem follow to another machine (with Outlook being used)?

Simon.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39851896
What rules are in place for this user?  If there are rules in place, I suggest backing them all up and then starting Outlook with /cleanrules switch to clear them all.  Then, if the problem is gone, rules can be added back in one at a time.

Jeff
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Accepted Solution

by:
TripapHoniC earned 0 total points
ID: 40119630
Still having issues with the user.  I found out that another remote users is having similar issues so I'm looking at the Exchange Server now.  Thanks for the help but all of these potential resolutions did not work for me.
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Author Closing Comment

by:TripapHoniC
ID: 40129249
None of the other resolutions worked and I was being forced to close the question to ask another.
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