Sent messages marked as unread Outlook 2010

Hey community.  One of my users is having a strange issue after we upgraded from Exchange 2010 to 2013.  

Every message she sends gets marked as unread.  She can of course manually mark it read but that's work.  Any ideas?  

Thanks.
TripapHoniCAsked:
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Simon Butler (Sembee)ConsultantCommented:
Does the problem follow to another machine?
Does the problem occur in OWA?

Simon.
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TripapHoniCAuthor Commented:
Good questions Simon.  I'll check that out tomorrow.

Thanks.
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TripapHoniCAuthor Commented:
The user is out of town and not willing to try something new while she's out of the office.  :/

I'll keep the post updated when I find out more.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
I've seen this happen before if there is a rule that applies to sent messages.  

Unfortunately, fixing it is a bit complex:
http://www.slipstick.com/outlook/rules/mark-items-read/

The last time I saw this occur, the user had created rules to save messages sent to specific clients in the same folder she kept the client's received messages.  

Generally, users don't realize this isn't necessary anymore since current versions of Outlook now have the "People Pane" at the bottom of every email message which automatically displays all messages sent and received by anyone included in a particular message.

Jeff
TechSoEasy
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TripapHoniCAuthor Commented:
Thanks Jeff.  The link you referenced I found when I initially started my troubleshooting.  It seems to me this is more of a workaround rather than a root cause fix.

The user did test in OWA for an entire day and the issue never happened.  It's almost like it's related to her local machine but that doesn't make sense either because I've killed her mail profile and recreated it.  That leads me to believe it's something in her profile on Exchange.
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Simon Butler (Sembee)ConsultantCommented:
Does the problem follow to another machine (with Outlook being used)?

Simon.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
What rules are in place for this user?  If there are rules in place, I suggest backing them all up and then starting Outlook with /cleanrules switch to clear them all.  Then, if the problem is gone, rules can be added back in one at a time.

Jeff
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TripapHoniCAuthor Commented:
Still having issues with the user.  I found out that another remote users is having similar issues so I'm looking at the Exchange Server now.  Thanks for the help but all of these potential resolutions did not work for me.
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TripapHoniCAuthor Commented:
None of the other resolutions worked and I was being forced to close the question to ask another.
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