Solved

Sending Emails to Hotmail Addresses

Posted on 2014-01-22
3
819 Views
Last Modified: 2014-02-04
Hi,

A client of mine is having problems sending emails to @hotmail and @live email addresses from their domain.

They have a job system running on a dedicted virtual server at HYVE and it's sending email from LOCALHOST I have been told.

The bounce back emails are:-

Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;550 SC-002 (BAY0-MC3-F19) Unfortunately, messages from 188.65.34.47 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

The job system has been developed by ColdFusion

regards
Ryan
0
Comment
Question by:ryank85
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 3

Expert Comment

by:jrlingam
ID: 39799614
As it is clear from the error message that your internet service provider is listed in the blocklist of Microsoft. Please contact your internet service provider or your local IT team to check with Microsoft and remove the domain / IP from their blocklist.
0
 

Author Comment

by:ryank85
ID: 39799617
Hi,

That's the thing, we have been in contact with the IPS and everything is fine, I have even checked on mxtoolbox.com

Ryan
0
 
LVL 29

Accepted Solution

by:
chilternPC earned 500 total points
ID: 39799661
you can check if you are blacklisted here:
.http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist:188.65.34.47

you are not blacklisted but sending email from an IP address that is not authorised from that domain.

the administrator of the DNS record will need to update the Sender ID record to include the IP address that are authorised to send mail from that domain.

check with the admin of the server and its DNS entries for the 188.65.34.47  and the IP of the domain of the email address are they the same?

 if I have a website www.mydomain.com but the app on this server is sending emails using www.myotherdomain.com  email server Microsoft will complain. unless you configure it to trust it
if that make sense
0

Featured Post

[Webinar] Learn How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The advancement in technology has been a great source of betterment and empowerment for the human race, Nevertheless, this is not to say that technology doesn’t have any problems. We are bombarded with constant distractions, whether as an overload o…
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question