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X mark when accepting meeting invite from BB

Posted on 2014-01-22
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Last Modified: 2014-03-10
Hi,

I was accepting a calander invite from a person and get a X mark for the appointment in BB.
But when i accepted from outlook it works.

Error code from BB server is as below.

40700] (01/22 15:02:06.897):{0x182C} {} Receiving packet from device, size=390, TransactionId=-1508088447, Tag=4303034, content type=CMIME, cmd=0x3
[30112] (01/22 15:02:06.897):{0x182C} {} Receiving message from device, RefId=1693922644, Tag=4303034, TransactionId=-1508088447, Date=1/22/2014 3:02:40 PM
[40291] (01/22 15:02:06.897):{0x182C} {} Refers to original message, RefId=-529209049
[40182] (01/22 15:02:06.907):{0x182C} {} MAPIMailbox::RefIDtoEntryID - Found RefId=-529209049
[40373] (01/22 15:02:07.274):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283415 (delay processing 2 seconds)
[40373] (01/22 15:02:07.336):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283416 (delay processing 2 seconds)
[40373] (01/22 15:02:07.336):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283417 (delay processing 2 seconds)
[40373] (01/22 15:02:07.393):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283418 (delay processing 2 seconds)
[40373] (01/22 15:02:07.393):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283419 (delay processing 2 seconds)
[40373] (01/22 15:02:07.459):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283420 (delay processing 2 seconds)
[40373] (01/22 15:02:07.459):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283421 (delay processing 2 seconds)
[40373] (01/22 15:02:07.604):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283422 (delay processing 2 seconds)
[40373] (01/22 15:02:07.636):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283423 (delay processing 2 seconds)
[40373] (01/22 15:02:07.637):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283424 (delay processing 2 seconds)
[40373] (01/22 15:02:07.689):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283425 (delay processing 2 seconds)
[40373] (01/22 15:02:07.689):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283426 (delay processing 2 seconds)
[30000] (01/22 15:02:07.834):{0x235C} {}-GetMeetingItemProp--Exception at Add Appointment Sequence number
[30001] (01/22 15:02:07.834):{0x235C} CDOCalendar::GetMeetingItemProp - Code = 800406f7, WCode = 04f7, Code meaning = IDispatch error #1271,
[30005] (01/22 15:02:07.834):{0x235C}       Source = Collaboration Data Objects, Description =  [Collaboration Data Objects - [MAPI_E_NOT_FOUND(8004010F)]]
[40373] (01/22 15:02:07.885):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283427 (delay processing 2 seconds)
[40373] (01/22 15:02:07.885):{0x2BB4} {} Queuing notification of modified appointment (external). EntryId=1283428 (delay processing 2 seconds)
[40406] (01/22 15:02:08.034):{0x235C} {} CDOCalendar::UpdateCorrStateRecord - Retrieve PR_OWNER_APPT_ID property fails (0x00040380) failed
[40406] (01/22 15:02:08.034):{0x235C} {} CDOCalendar::SetCDOMeeting - UpdateCorrStateRecord (0x80004005) failed
[20100] (01/22 15:02:08.034):{0x235C} {} MAPIMailbox::ProcessResponseFromPager - SetCDOMeeting (0x80004005) failed
[40000] (01/22 15:02:08.116):{0x182C} {} CDO helper returned error (0x80004005) in SendHelper
[30520] (01/22 15:02:08.116):{0xE48} Sending REPORT_HEALTH_SCORE command to Dispatcher, Health=0x000000000200140F, Mask=0x000000000200150F, Users=0, Servers=0
[20477] (01/22 15:02:08.218):{0x182C} {} Send() failed: ERR_FAIL, RefId=1693922644, Tag=4303034
[40277] (01/22 15:02:08.218):{0x182C} {} Sending message error to device for message 1693922644
[40583] (01/22 15:02:08.218):{0x182C} {} Sending packet to device, Size=47, Tag=1587705, TransactionId=-760609890
[40279] (01/22 15:02:08.218):{0x182C} {} SubmitToRelaySendQ, Tag=1587705
[40279] (01/22 15:02:08.219):{0x182C} {} SubmitToRelaySendQ, Tag=4303034
[40465] (01/22 15:02:08.219):{0x182C} {} Get source key for this MAPI object, EntryId=1283415
[40000] (01/22 15:02:08.219):{0x2C74} [BIPP] Send data, Tag=1587705
[40000] (01/22 15:02:08.219):{0x2C74} [BIPP] Send status DATA_ACCEPTED, Tag=4303034
[40405] (01/22 15:02:08.227):{0x182C} {} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/22 15:02:08.227):{0x182C} {} Unable to get source key for this MAPI object, EntryId=1283415
[40465] (01/22 15:02:08.227):{0x182C} {} Get source key for this MAPI object, EntryId=1283416
[40405] (01/22 15:02:08.234):{0x182C} {} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/22 15:02:08.234):{0x182C} {} Unable to get source key for this MAPI object, EntryId=1283416
[40465] (01/22 15:02:08.234):{0x182C} {} Get source key for this MAPI object, EntryId=1283417
[40405] (01/22 15:02:08.241):{0x182C} {} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/22 15:02:08.241):{0x182C} {} Unable to get source key for this MAPI object, EntryId=1283417
[40465] (01/22 15:02:08.241):{0x182C} {} Get source key for this MAPI object, EntryId=1283418
[40405] (01/22 15:02:08.248):{0x182C} {} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/22 15:02:08.248):{0x182C} {} Unable to get source key for this MAPI object, EntryId=1283418
[40465] (01/22 15:02:08.248):{0x182C} {} Get source key for this MAPI object, EntryId=1283419
[40405] (01/22 15:02:08.254):{0x182C} {} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/22 15:02:08.254):{0x182C} {} Unable to get source key for this MAPI object, EntryId=1283419
[40465] (01/22 15:02:08.254):{0x182C} {} Get source key for this MAPI object, EntryId=1283420
[40405] (01/22 15:02:08.261):{0x182C} {} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/22 15:02:08.261):{0x182C} {} Unable to get source key for this MAPI object, EntryId=1283420
[40465] (01/22 15:02:08.261):{0x182C} {} Get source key for this MAPI object, EntryId=1283421
[40405] (01/22 15:02:08.265):{0x182C} {} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/22 15:02:08.266):{0x182C} {} Unable to get source key for this MAPI object, EntryId=1283421
[40465] (01/22 15:02:08.266):{0x182C} {} Get source key for this MAPI object, EntryId=1283422
[40465] (01/22 15:02:08.275):{0x182C} {} Get source key for this MAPI object, EntryId=1283423
[40487] (01/22 15:02:08.282):{0x182C} {} Not requeuing calendar item EntryId=1283423 - same source key as DuplicateEntryId=1283422
[40465] (01/22 15:02:08.282):{0x182C} {} Get source key for this MAPI object, EntryId=1283424
[40487] (01/22 15:02:08.290):{0x182C} {} Not requeuing calendar item EntryId=1283424 - same source key as DuplicateEntryId=1283422
[40465] (01/22 15:02:08.290):{0x182C} {} Get source key for this MAPI object, EntryId=1283425
[40405] (01/22 15:02:08.294):{0x182C} {} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/22 15:02:08.294):{0x182C} {} Unable to get source key for this MAPI object, EntryId=1283425
[40465] (01/22 15:02:08.294):{0x182C} {} Get source key for this MAPI object, EntryId=1283426
[40405] (01/22 15:02:08.298):{0x182C} {} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40466] (01/22 15:02:08.298):{0x182C} {} Unable to get source key for this MAPI object, EntryId=1283426
[40465] (01/22 15:02:08.298):{0x182C} {} Get source key for this MAPI object, EntryId=1283427
[40487] (01/22 15:02:08.312):{0x182C} {} Not requeuing calendar item EntryId=1283427 - same source key as DuplicateEntryId=1283422
[40465] (01/22 15:02:08.312):{0x182C} {} Get source key for this MAPI object, EntryId=1283428
[40487] (01/22 15:02:08.327):{0x182C} {} Not requeuing calendar item EntryId=1283428 - same source key as DuplicateEntryId=1283422
[40000] (01/22 15:02:08.846):{0x2CBC} [BIPP] Received status DELIVERED, Tag=1587705
[40423] (01/22 15:02:09.014):{0x2BB4} {} Queuing new mail through notification (external, sent). EntryId=1283429
[40435] (01/22 15:02:09.031):{0x26BC} {} Queuing new mail through notification. EntryId=1283429. Msgs Pending 0
[30233] (01/22 15:02:09.107):{0x26BC} {} New message was found in SentItems, EntryId=1283429
[30242] (01/22 15:02:09.108):{0x26BC} {} No support for meeting items forwarding from SentItems: Message filtered, EntryId=1283429
[30181] (01/22 15:02:09.157):{0x2C14} Performing system health check (BlackBerry Mailbox Agent 300 - BESX Version 5.0.4.32)
[30509] (01/22 15:02:09.157):{0x2C14} Current health score, Health=0x000000000200140F, Mask=0x000000000200150F
[40360] (01/22 15:02:09.157):{0x2C14} [BIPPa] Health: QSize=0, intMap=0
[30000] (01/22 15:02:10.320):{0x182C} {}-DoCalendarPacketProcessing-Tag=1283422 Send calendar optimization packet to device
[40000] (01/22 15:02:10.438):{0x182C} {}-GetRIMApptParent- start time is Thu Jan 23 13:30:00 2014
[40000] (01/22 15:02:10.438):{0x182C} {}-GetTZIndexByTZName-Unrecognized time zone string Greenwich Mean Time/Dublin/Edinburgh/London
[30000] (01/22 15:02:10.504):{0x182C} {}-GetRIMApptParent- Returned Parent RefID=-1671732402 Status=Parent been modified
[30000] (01/22 15:02:10.520):{0x182C} {}-GetRIMCalendar-Entry tag =1283422 Returned only parent RefID=-1671732402
[40000] (01/22 15:02:10.520):{0x182C} {}-CalendarPacketProcessOptimization- Queuing parent or simple appointment , RefId=-1671732402,  EntryId=1283422
[30066] (01/22 15:02:10.520):{0x182C} Total Msgs Pending 1
[40000] (01/22 15:02:10.521):{0x1FA0} RpcGetSubject is called. [CH=10772496, MH=231760744]
[40000] (01/22 15:02:10.522):{0x1FA0} RpcGetFirstAttachment is called. [CH=10772496, MH=231760744]
[40000] (01/22 15:02:10.522):{0x1FA0} RpcGetAttachmentInfoW is called. [CH=10772496, MH=231760744, AH=192825304]
[40000] (01/22 15:02:10.523):{0x1FA0} RpcGetNextAttachment is called. [CH=10772496, MH=231760744]
[30192] (01/22 15:02:10.524):{0x25A0} {} Sending appointment to device, size=3191, EntryId=1283422, RefId=-1671732402, TransactionId=-760609889, Tag=1587706
[40279] (01/22 15:02:10.524):{0x25A0} {} SubmitToRelaySendQ, Tag=1587706
[40000] (01/22 15:02:10.524):{0x2C74} [BIPP] Send data, Tag=1587706
[40000] (01/22 15:02:11.453):{0x2CBC} [BIPP] Received status DELIVERED, Tag=1587706
[30097] (01/22 15:02:11.453):{0x2D8C} {} Message has been delivered to device, Tag=1587706, EntryId=1283422
[30066] (01/22 15:02:11.480):{0x2D8C} Total Msgs Pending 0

Please help.
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Question by:GulfIT
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by:imkottees
ID: 39801974
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Expert Comment

by:Iain MacMillan
ID: 39802511
the old red X message usually means you have a data sync issue with your handset talking back via BES & your Exchange server to your user account/mailbox.

what version of handset, OS and BES do you have.  it may be as simple as checking you have wireless sync set correctly for your calendar (you can switch off and do a manual sync via Desktop Manager and then re-enable), or re-deploying the service books from the BES admin console to the handset.

worse case, backup the device and reset/wipe the handset and re-join to the BES server.  it will then re-sync email/calendar and contacts.  check your using the current OS for your model of handset.
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by:Rodney Barnhardt
ID: 39803152
Is it all calendar\meeting invites, or are they from a particular requestor such as an external client?
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Best Practices: Disaster Recovery Testing

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GulfIT earned 0 total points
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No answer was correct closing this.
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by:Rodney Barnhardt
ID: 39909096
If you have a/the correct solution, could you post it for anyone who may need it in the future?
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by:GulfIT
ID: 39916998
Please Close
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