Link to home
Start Free TrialLog in
Avatar of Chris Millard
Chris MillardFlag for United Kingdom of Great Britain and Northern Ireland

asked on

APC UPS Fire

Today, I unboxed a brand new APC Back-UPS Pro 1200. Plugged it into the mains, and switched the unit on.

Within seconds, the unit popped, banged and fizzed, then promptly caught fire - it took 2 fire extinguishers to put it out.

Anyone else ever experience this?
ASKER CERTIFIED SOLUTION
Avatar of Miguel Angel Perez Muñoz
Miguel Angel Perez Muñoz
Flag of Spain image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Chris Millard

ASKER

Yes of course, but nevertheless, the smoke inhalation by my colleague and I as we try and get out of the building probably won't be covered under their warranty.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
It was a 240V UPS in a 240V outlet. It all powered up good for a very short time... The fuse in the mains plug didn't blow, and it didn't trip the electrical circuit either....
I've been in this industry for about 26 years now, and this is the first time a UPS has ever done this to me, and I've installed a fair few in my time.
If you are certain about voltages, then contact APC right away as they should accept responsibility and lead you through the process.   They may want the UPS returned (damaged of course).

.... Thinkpads_User
By the way, if you are going to continue the discussion, you should certainly offer more than 20 points.   ... Thinkpads_User
I'll close it off. It wasn't meant to be a really in depth discussion - I was just curious to see if anyone else had encountered similar.
I was just curious to see if anyone else had encountered similar issues.
Thanks. I was happy to provide my experience here. I never had that kind of issue.

.... Thinkpads_User