Solved

APC UPS Fire

Posted on 2014-01-22
11
538 Views
Last Modified: 2014-01-22
Today, I unboxed a brand new APC Back-UPS Pro 1200. Plugged it into the mains, and switched the unit on.

Within seconds, the unit popped, banged and fizzed, then promptly caught fire - it took 2 fire extinguishers to put it out.

Anyone else ever experience this?
0
Comment
Question by:Chris Millard
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
11 Comments
 
LVL 19

Accepted Solution

by:
Miguel Angel Perez Muñoz earned 67 total points
ID: 39799705
I had an self destruction of a 50Kva SAI, something happens on boost phase and literally explode some rf filters, DC/AC converter... I think your UPS was defective or voltage are not correctly setted.
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 67 total points
ID: 39799734
luckily you have a warranty...
0
 
LVL 17

Author Comment

by:Chris Millard
ID: 39799741
Yes of course, but nevertheless, the smoke inhalation by my colleague and I as we try and get out of the building probably won't be covered under their warranty.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 66 total points
ID: 39799805
Did you plug a 120 Volt UPS into a 240 Volt outlet?  What you describe has never happened to me for a properly installed UPS.

If you used the wrong voltage, it most likely will not be covered by any warranty.

You may be out one UPS and all your other damages.

... Thinkpads_User
0
 
LVL 17

Author Comment

by:Chris Millard
ID: 39799807
It was a 240V UPS in a 240V outlet. It all powered up good for a very short time... The fuse in the mains plug didn't blow, and it didn't trip the electrical circuit either....
0
 
LVL 17

Author Comment

by:Chris Millard
ID: 39799809
I've been in this industry for about 26 years now, and this is the first time a UPS has ever done this to me, and I've installed a fair few in my time.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39799814
If you are certain about voltages, then contact APC right away as they should accept responsibility and lead you through the process.   They may want the UPS returned (damaged of course).

.... Thinkpads_User
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39799821
By the way, if you are going to continue the discussion, you should certainly offer more than 20 points.   ... Thinkpads_User
0
 
LVL 17

Author Comment

by:Chris Millard
ID: 39799826
I'll close it off. It wasn't meant to be a really in depth discussion - I was just curious to see if anyone else had encountered similar.
0
 
LVL 17

Author Closing Comment

by:Chris Millard
ID: 39799829
I was just curious to see if anyone else had encountered similar issues.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39799832
Thanks. I was happy to provide my experience here. I never had that kind of issue.

.... Thinkpads_User
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article you will get to know about pros and cons of storage drives HDD, SSD and SSHD.
Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question