We have a situation where the boss in a company wanted us to turn on the printing to default to duplex printing which we set from the web interface of the HP HP Laserjet M570dn printer. Therefore anyone printing by default gets double sided.
The problem is when some users want to print single sided, they don’t seem to be able to. This is an office where uses bring their own devices and some are attached to the domain.
We can’t get any users to print single sided. E.g. a user on the domain, printing a word document, they set it to print single side in both word and the “Settings” of the printer, but it still double sides.
We tried HP support but they were not helpful.
Surely it should be easy to achieve a system where by default the printing is duplex for everyone, but if the user locally sets single sided they can do?
Thanks in advance.