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HP 2035 Printer and Windows 7

We have recently upgraded to windows 7 and can't get our Network printer to print correctly. this printer is HP 2035. It prints garbage at this point. Drivers have been updated to windows 7 drivers.

Thanks
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Brenda D
Asked:
Brenda D
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2 Solutions
 
JohnBusiness Consultant (Owner)Commented:
Try the following steps:

Go to Devices and Printers, Add Printer, Local Printer, Existing Connection and Next.
See the Windows Printer Update beside Have Disk. Run Printer Update and allow to complete.
Close out (do not add anything).
Restart the computer.

Go to Devices and Printers and remove the existing HP2035 printer.
Restart again to be certain.

Now install the printer using Windows drivers.  That should work.

.... Thinkpads_User
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Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Brenda,
A few ideas for you:

(1) There's a difference between the 32-bit and 64-bit drivers, so make sure you have the right one:

32-bit (20120627 26-Feb-2013):

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3662026&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dlj_76558_2%257CswEnvOID%253D4062%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

64-bit (20120627 26-Feb-2013):

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3662026&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dlj_76599_2%257CswEnvOID%253D4063%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

(2) If you're not already doing so, I recommend using a static IP address and then make sure that address is in the printer's properties:

Control Panel
Devices and Printers
Right-click on the P2035 and select Printer properties
Click Ports tab

Look for the IP address to make sure it matches the static IP that you set.

(3) Maybe the firewall is blocking it. Try disabling Windows Firewall (or any other firewall that you're using) to see if that affects printing.

Regards, Joe
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Brenda DBusiness Systems AnalystAuthor Commented:
Ok, I posted both those to our IT folks. Unfortunately they have set GPO privileges that only they can do this with. I have over 20 years of IT experience, but am only the liason in this department. I'm doing the research on the problem for them. I'll let you know which one works and if not what they say.

Thank you again. HOpefully one of these works. BTW, this is a network printer on a Network server. The drivers have been updated on the server side and on the client side.
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Joe Winograd, Fellow&MVEDeveloperCommented:
Brenda,
Thanks for the update. I'm interested in hearing what your IT folks discover. Regards, Joe
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Brenda DBusiness Systems AnalystAuthor Commented:
Both were excellent. Making sure I had the correct drivers, as well as the directions to remove the previous driver and re-add it.

I gave you both equal points as you both solved my problem.

Thank you!
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Joe Winograd, Fellow&MVEDeveloperCommented:
Brenda,
You're welcome! And thanks to you for posting what worked for you. It's always helpful to which suggestions do or don't work. Regards, Joe
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JohnBusiness Consultant (Owner)Commented:
Thanks Brenda and I was happy to help.

.... Thinkpads_User
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Joe Winograd, Fellow&MVEDeveloperCommented:
Hmmm, that should have been "helpful to know which"...brain faster than fingers. :)
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