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HP 2035 Printer and Windows 7
We have recently upgraded to windows 7 and can't get our Network printer to print correctly. this printer is HP 2035. It prints garbage at this point. Drivers have been updated to windows 7 drivers.
Thanks
Thanks
Asked:
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2 Solutions
Hi Brenda,
A few ideas for you:
(1) There's a difference between the 32-bit and 64-bit drivers, so make sure you have the right one:
32-bit (20120627 26-Feb-2013):
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3662026&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dlj_76558_2%257CswEnvOID%253D4062%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
64-bit (20120627 26-Feb-2013):
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3662026&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dlj_76599_2%257CswEnvOID%253D4063%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
(2) If you're not already doing so, I recommend using a static IP address and then make sure that address is in the printer's properties:
Control Panel
Devices and Printers
Right-click on the P2035 and select Printer properties
Click Ports tab
Look for the IP address to make sure it matches the static IP that you set.
(3) Maybe the firewall is blocking it. Try disabling Windows Firewall (or any other firewall that you're using) to see if that affects printing.
Regards, Joe
A few ideas for you:
(1) There's a difference between the 32-bit and 64-bit drivers, so make sure you have the right one:
32-bit (20120627 26-Feb-2013):
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3662026&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dlj_76558_2%257CswEnvOID%253D4062%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
64-bit (20120627 26-Feb-2013):
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3662026&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dlj_76599_2%257CswEnvOID%253D4063%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
(2) If you're not already doing so, I recommend using a static IP address and then make sure that address is in the printer's properties:
Control Panel
Devices and Printers
Right-click on the P2035 and select Printer properties
Click Ports tab
Look for the IP address to make sure it matches the static IP that you set.
(3) Maybe the firewall is blocking it. Try disabling Windows Firewall (or any other firewall that you're using) to see if that affects printing.
Regards, Joe
Ok, I posted both those to our IT folks. Unfortunately they have set GPO privileges that only they can do this with. I have over 20 years of IT experience, but am only the liason in this department. I'm doing the research on the problem for them. I'll let you know which one works and if not what they say.
Thank you again. HOpefully one of these works. BTW, this is a network printer on a Network server. The drivers have been updated on the server side and on the client side.
Thank you again. HOpefully one of these works. BTW, this is a network printer on a Network server. The drivers have been updated on the server side and on the client side.
Both were excellent. Making sure I had the correct drivers, as well as the directions to remove the previous driver and re-add it.
I gave you both equal points as you both solved my problem.
Thank you!
I gave you both equal points as you both solved my problem.
Thank you!
Brenda,
You're welcome! And thanks to you for posting what worked for you. It's always helpful to which suggestions do or don't work. Regards, Joe
You're welcome! And thanks to you for posting what worked for you. It's always helpful to which suggestions do or don't work. Regards, Joe
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Go to Devices and Printers, Add Printer, Local Printer, Existing Connection and Next.
See the Windows Printer Update beside Have Disk. Run Printer Update and allow to complete.
Close out (do not add anything).
Restart the computer.
Go to Devices and Printers and remove the existing HP2035 printer.
Restart again to be certain.
Now install the printer using Windows drivers. That should work.
.... Thinkpads_User