Active Directory and Outlook

Posted on 2014-01-22
Last Modified: 2014-03-04
I initiated a password change policy and people are now forced to change their passwords.  Here is one problem that I am running into.  Several people who transport their laptop to and from this office are experiencing a pop-up from Exchange telling them to put in their password after they are already up and running.

There doesn't seem to be any pattern except this only happens to people who transport their laptops.  They change their windows password and Exchange 2010 should automatically sync with the password.  It does, but then maybe four or five days later, the pop up appears.  I am them forced to go into the domain server and reset the password.  Unlock it most of the time and have them log off and back on to try again.  This works for maybe a week and it starts again.

What should I do to stop this from losing the connection to the password?
Question by:Salonge
LVL 22

Expert Comment

by:Nick Rhode
ID: 39801302
One thing you can check is to see if they have any saved/stored passwords on the laptops (like remember password).  This would cause the problem and you can find that in the credential manager in windows 7
LVL 53

Expert Comment

by:Will Szymkowski
ID: 39801899
Also if you are using cached mode on the users laptop (which you probably are) it could also potentally have your users passwords stored as well.


Author Comment

ID: 39801922
So I am should have each person uncheck cache mode on echange. But my problem is the domain accepts the password, exchange does not.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39802807
Do you have VPN connection for the network?
If so, get the users to VPN in, then CTRL-ALT-DEL and lock the workstation. Then unlock it. That will update the cached credentials on the machine.

Exchange doesn't store passwords - it comes exclusively from the domain, in real time. However Outlook will use the local credentials first - if the laptop is never rebooted, or they log on without being on the VPN, then the old cached information is used.


Author Comment

ID: 39802877
@Simon Thanks, that is what I thought.  But why is this happening in the office.  For instance, everything is reset, they are working fine.  I have them log off and back on with their new password.  They get into email and is working.  They go home use the computer and the entire time they are getting the connection box in Exchange.  When they come in, to the office, they are still getting it.
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39803190
You have checked credential manager?
It could also be caused by a third party tool or plugin.


Accepted Solution

Salonge earned 0 total points
ID: 39891673
Thank you all for your comments and suggestions but this remains a problem.  I am closing this ticket because when this happens I have them to restart their computer and they seem to work fine.  It appears to be some type of disconnect when they leave their computers on for an extended amount of days.

Author Closing Comment

ID: 39902783
There was no resolution found.

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