Solved

Active Directory and Outlook

Posted on 2014-01-22
8
137 Views
Last Modified: 2014-03-04
I initiated a password change policy and people are now forced to change their passwords.  Here is one problem that I am running into.  Several people who transport their laptop to and from this office are experiencing a pop-up from Exchange telling them to put in their password after they are already up and running.

There doesn't seem to be any pattern except this only happens to people who transport their laptops.  They change their windows password and Exchange 2010 should automatically sync with the password.  It does, but then maybe four or five days later, the pop up appears.  I am them forced to go into the domain server and reset the password.  Unlock it most of the time and have them log off and back on to try again.  This works for maybe a week and it starts again.

What should I do to stop this from losing the connection to the password?
0
Comment
Question by:Salonge
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 22

Expert Comment

by:Nick Rhode
ID: 39801302
One thing you can check is to see if they have any saved/stored passwords on the laptops (like remember password).  This would cause the problem and you can find that in the credential manager in windows 7
0
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 39801899
Also if you are using cached mode on the users laptop (which you probably are) it could also potentally have your users passwords stored as well.

Will.
0
 

Author Comment

by:Salonge
ID: 39801922
So I am should have each person uncheck cache mode on echange. But my problem is the domain accepts the password, exchange does not.
0
Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39802807
Do you have VPN connection for the network?
If so, get the users to VPN in, then CTRL-ALT-DEL and lock the workstation. Then unlock it. That will update the cached credentials on the machine.

Exchange doesn't store passwords - it comes exclusively from the domain, in real time. However Outlook will use the local credentials first - if the laptop is never rebooted, or they log on without being on the VPN, then the old cached information is used.

Simon.
0
 

Author Comment

by:Salonge
ID: 39802877
@Simon Thanks, that is what I thought.  But why is this happening in the office.  For instance, everything is reset, they are working fine.  I have them log off and back on with their new password.  They get into email and is working.  They go home use the computer and the entire time they are getting the connection box in Exchange.  When they come in, to the office, they are still getting it.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39803190
You have checked credential manager?
It could also be caused by a third party tool or plugin.

Simon.
0
 

Accepted Solution

by:
Salonge earned 0 total points
ID: 39891673
Thank you all for your comments and suggestions but this remains a problem.  I am closing this ticket because when this happens I have them to restart their computer and they seem to work fine.  It appears to be some type of disconnect when they leave their computers on for an extended amount of days.
0
 

Author Closing Comment

by:Salonge
ID: 39902783
There was no resolution found.
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question