?
Solved

AOL 9.7 Suddenly Closes when replying to only some emails

Posted on 2014-01-22
3
Medium Priority
?
571 Views
Last Modified: 2016-11-23
I have a client that uses AOL desktop 9.7 on a Windows 7 64 Dell computer.  The computer was new 1 month ago and has been fine until suddenly AOL will just close down when you click on reply to some emails.  I contacted AOL support today and they say that this is a known problem and they are working on it???????

At the same time the Vista computer in the other room has no problem replying to the same email.

I have performed the following:
1. Full virus and malware scans
2. Full cleaning with CCleaner
3. Reset AOL
4. Uninstalled and reinstalled AOL 9.7

Does anyone have any suggestions other than "get rid of AOL"?
0
Comment
Question by:waytron
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 2000 total points
ID: 39802896
Your issue was caused by an updated MSHTML.DLL file which was installed as part of Windows Updates.  (If AOL doesn't know yet, tell them!)  The problem, BTW, is affecting a lot of users and its not confined to using AOL Desktop.
0
 
LVL 1

Author Comment

by:waytron
ID: 39802992
Thank you very much.  I just finished a long remote session with AOL support and they uninstalled the Last update to IE11 and that fixed the problem for now.  I don't know why the support people on the phone did not know this yesterday and the people on the Chat service knew it?

Thank you for getting back to me.
0
 
LVL 1

Author Closing Comment

by:waytron
ID: 39802995
Thank you.  I looked all over the internet and no one seemed to know this?
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what Office 365 Transport Rules are, how they work and their limitations managing Office 365 signatures.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
Suggested Courses
Course of the Month12 days, 10 hours left to enroll

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question