Dave_Molinaro
asked on
Helping Janet D
Helping Janet Dagen 1-22-14
Today, helping a friend with a Windows 8 laptop.
1. I tuned the computer with Advanced System Care 7 Pro.
2. I then deleted McAfee using both Windows Uninstall and then the McAfee Removal Tool.
3. I then attempted to download and install Security Essentials only to find out that Windows 8 has Windows Defender.
4. I assumed all was well.
5. By phone, later this evening, just to be sure, I asked Janet to check to see if Windows Defender was enabled. I asked her to type Windows Defender at the Windows 8 desktop. The app was not to be found. We then checked Programs and Features and it wasn’t listed.
6. I then asked her to go to Services where we found it and that is was Running and set to Automatic.
Two issues:
1. Given the above, how can we open the Windows Defender program.
2. Can I assume that it is running on her computer and protecting it?
Today, helping a friend with a Windows 8 laptop.
1. I tuned the computer with Advanced System Care 7 Pro.
2. I then deleted McAfee using both Windows Uninstall and then the McAfee Removal Tool.
3. I then attempted to download and install Security Essentials only to find out that Windows 8 has Windows Defender.
4. I assumed all was well.
5. By phone, later this evening, just to be sure, I asked Janet to check to see if Windows Defender was enabled. I asked her to type Windows Defender at the Windows 8 desktop. The app was not to be found. We then checked Programs and Features and it wasn’t listed.
6. I then asked her to go to Services where we found it and that is was Running and set to Automatic.
Two issues:
1. Given the above, how can we open the Windows Defender program.
2. Can I assume that it is running on her computer and protecting it?
ASKER
I won't be able to run the shortcut with Janet until tomorrow.
I'm not sure what you meant to say with the words, "being on metro "
I'll ask her to delete Advanced System Care once we can make sure that Defender is running and protecting her computer.
As I asked in my first comment, is Defender currently running on her computer and protecting it?
Thank you,
Dave
I'm not sure what you meant to say with the words, "being on metro "
I'll ask her to delete Advanced System Care once we can make sure that Defender is running and protecting her computer.
As I asked in my first comment, is Defender currently running on her computer and protecting it?
Thank you,
Dave
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ASKER
Thanks for the clarification. I should be able to work with Janet this afternoon and will get back to you then. I'm in Charlotte North Carolina and it is 8:44am as I type.
Dave
Dave
If your original question was "if Windows Defender would be good enough" I would say No and recommend you to install MalwareBytes as well on the system.
Thanks,
Sudeep Sharma
Thanks,
Sudeep Sharma
Open run window and then type
%ProgramFiles%\Windows Defender\MSASCui.exe
Since you are using windows 8, You can also type in the name defender being on metro which would locate windows defender program.
The program Advanced System Care 7 Pro you should have got is a free tool with Startmenu.
I usually dont trust these programs. If you can use defender in windows 8 is good enough