?
Solved

Helping Janet D

Posted on 2014-01-22
5
Medium Priority
?
295 Views
Last Modified: 2014-01-23
Helping Janet Dagen 1-22-14
Today, helping a friend with a Windows 8 laptop.
1.      I tuned the computer with Advanced System Care 7 Pro.
2.      I then deleted McAfee using both Windows Uninstall and then the McAfee Removal Tool.
3.      I then attempted to download and install Security Essentials only to find out that Windows 8 has Windows Defender.
4.      I assumed all was well.
5.      By phone, later this evening, just to be sure, I asked Janet to check to see if Windows Defender was enabled. I asked her to type Windows Defender at the Windows 8 desktop. The app was not to be found. We then checked Programs and Features and it wasn’t listed.
6.      I then asked her to go to Services where we found it and that is was Running and set to Automatic.
Two issues:
1.      Given the above, how can we open the Windows Defender program.
2.      Can I assume that it is running on her computer and protecting it?
0
Comment
Question by:Dave_Molinaro
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 3

Expert Comment

by:Praveen Valluri
ID: 39801998
You can use the below shortcut is useful to open Windows defender
Open run window and then type

%ProgramFiles%\Windows Defender\MSASCui.exe

Since you are using windows 8, You can also type in the name defender being on metro which would locate windows defender program.

The program Advanced System Care 7 Pro you should have got is a free tool with Startmenu.
I usually dont trust these programs. If you can use defender in windows 8 is good enough
0
 

Author Comment

by:Dave_Molinaro
ID: 39802072
I won't be able to run the shortcut with Janet until tomorrow.
I'm not sure what you meant to say with the words, "being on metro "
I'll ask her to delete Advanced System Care once we can make sure that Defender is running and protecting her computer.
As I asked in my first comment, is Defender currently running on her computer and protecting it?
Thank you,
Dave
0
 
LVL 3

Accepted Solution

by:
Praveen Valluri earned 2000 total points
ID: 39802500
well thats right it should work by default.
Let me clarify my statement  "Being on Metro "

There will be a new look of tiles in  windows 8 .
A colorful screen tiles screen would be generally displayed to access all the programs at the start up.
In that case you may simply start typing defender on the key board which will bring up the defender program in front of you.

or else

if you have a classical desktop like a start button on the left bottom corner, you can click on start and open control panel
In the top right corner of your search window, you may type defender, so that it will show you the windows defender program.
0
 

Author Comment

by:Dave_Molinaro
ID: 39802967
Thanks for the clarification. I should be able to work with Janet this afternoon and will get back to you then. I'm in Charlotte North Carolina and it is 8:44am as I type.
Dave
0
 
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 39803012
If your original question was "if Windows Defender would be good enough" I would say No and recommend you to install MalwareBytes as well on the system.

Thanks,
Sudeep Sharma
0

Featured Post

Cyber Threats to Small Businesses (Part 1)

This past May, Webroot surveyed more than 600 IT decision-makers at medium-sized companies to see how these small businesses perceived new threats facing their organizations.  Read what Webroot CISO, Gary Hayslip, has to say about the survey in part 1 of this 2-part blog series.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

No matter the version of Windows you are using, you may have some problems with Windows Search running too slow or possibly not running at all. Before jumping into how you can solve this issue, just know there are many other viable alternative deskt…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question