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missing folders outlook/exchange 2010

Posted on 2014-01-23
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Last Modified: 2014-05-04
I have a windows 2010 standard edition with 16 mailboxes. Be of my users all of a sudden noticed he lost all folders from A-K. I looked in outlook, owa all did cntrl+6 to show folders. One thing I noticed is that his mailbox is extremely large, about 20gb. Any thoughts?
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Question by:eli290
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12 Comments
 
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Expert Comment

by:Alex Green
ID: 39802688
Are they not showing up in OWA?

If it's only the one person, I hate to say this, it's more likely he deleted the files.

The only other option is he's hit the limit of the OST file, take cached exchange mode off and then see if they return.
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Author Comment

by:eli290
ID: 39802931
They arent showing up in outlook nor OWA. It is just weird that every folder from A-K are gone but everything beyond is still there
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Expert Comment

by:Alex Green
ID: 39802944
and is it one user or all users?
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Author Comment

by:eli290
ID: 39802948
one user
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Expert Comment

by:Alex Green
ID: 39802963
In which case I'll put my money on him accidentally deleting them. They wouldn't just disappear off of OWA as well as outlook.

This one is going to be a restore I'm afraid mate.
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Author Comment

by:eli290
ID: 39802984
Yeah I had that feeling, the only issue is that I just took over yesterday and this was my first task. Of course the last guy did not do any exchange backups. They only used symantec system recovery 2011 and backed up the C drive. I dont think there is a way to recover that is there?
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Expert Comment

by:Alex Green
ID: 39802988
You could possibly try the exchange recovery storage group.
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Author Comment

by:eli290
ID: 39803156
i dont think I have ever tried that or seen it. would you be able to give me some directions on that?
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LVL 12

Expert Comment

by:Alex Green
ID: 39803205
Ah you're running exchange 2010, they may have removed it iirc

However that being said there is a pretty good article here that may help you, otherwise you need to sort out your backup schedule.

http://www.expta.com/2009/10/how-to-use-recovery-database-in.html
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LVL 32

Expert Comment

by:Robberbaron (robr)
ID: 39805145
also check that he just didnt shift them (drag - drop) to another folder on his mailbox.

happens a bit here, purely by accident. i end up doing a search of mailbox.
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Accepted Solution

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eli290 earned 0 total points
ID: 39865430
I ended up using a recovery application that worked pretty well. It recovered my entire mailbox into a psd file. I then mounted the PSD and copied the folders over to my OST file folders.
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Author Closing Comment

by:eli290
ID: 40040146
Used my own idea to solve my problem
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