SonicWALL 4200 RDP to TS Farm
Posted on 2014-01-23
Currently there is an issue with our SonicWALL 4200 VPN appliance.
Its quite random but is causing major frustration.
The SonicWALL 4200 is configured with a TSFARM RDP - Java connection for all users who connect to the appliance.
There is a problem where the user will connect to the SonicWALL VPN fine then there is a global TSFARM - RDP using Java (3 load balanced Remote Desktop Server all running Windows Server 2008).
If the user logs in with there Active Directory account and doesn't get connected straight away, it comes up with a second login screen asking to authenticate with there AD credentials again. Password only as Username already filled out.
The problem is that if they do get the second login prompt something odd is happening with the Shift and Caps lock keys so it randomly thinks the caps lock is on when the shift key is pressed.
Now this causes issues with the password due to it using complexity with uppercase, lowercase and numerics required.
It then fails to login to the server because of this issue.
But on random occasions it will login fine with the initial RDP connection and will then work OK.
We thought it was perhaps Java being funny and have reinstalled it on various machines.
It's really frustrating as the Directors are the main users of it.
Currently I am asking them to keep logging off the RDP session if they get the second login happen.
Then keep trying until the first login is successful.
Any ideas with this weird caps lock/shift key issue would be appreciated.