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Word 2010 issues

I have a few users who we migrated from Office 2003 to Office 2010 and now they are having issues with word. When these files were in word 2003, there was no proplem, but now having been migrated to Office/word 2010, they get a message stating that:

"Word failed to start correctly last time. Starting word in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.

Do you want to start word in safe mode?"

The issues is that even after selecting YES or NO, nothing happens. This is only for some Word documents and not others.

This occurs within both XP and Win7.

John

Check what Add-ons are active in Word. Have you go a modern version of Adobe?

Then go to Control Panel, Programs and Features, look for Office and do a Repair.

Do this for a test computer and test the results.

Office 2010 works fine on Windows 7 and on XP (although a bit of a pig for XP).

.... Thinkpads_User

comfortjeanius

Did you try to repair Word?

windows key + r
Type:

winword /r

Open in new window

uppercut71412

ASKER

I did attempt the following:

detect/repair
complete uninstall and reinstall
deleted normal.dot

John

Take one of the problem documents. Open it on the old machine with Word 2003. Create a new Word document. Copy the contents of the old document into the new Word 2003 document. Save as a new name.

Now open the newly saved file in Word 2010. Does it crash?

Did you try removing Add-ons?

.... Thinkpads_User

uppercut71412

ASKER

Just to be clear, I'm supposed to remove the Add-ons? Which ones? Can you show me?

ASKER CERTIFIED SOLUTION

John

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John

@uppercut71412 - Thanks and I was happy to help.

.... Thinkpads_User