Solved

Email Size Over Limit  - Bounce Message

Posted on 2014-01-23
1
270 Views
Last Modified: 2014-01-30
Our email is processed by a web hosting company  that uses Plesk software. At present if a user is sent an email that is bigger than the maximum size limit it is not delivered and they are not notified that it has not been delivered. We have asked the hosting company if this can be changed so that the sender is notified that the email has not been delivered but they seem either reluctant or unable to do this. I would like to ask other EE users opinion if they think that this is likely to be a technical problem or if it is just a customer relations problem.

Thanks

John
0
Comment
Question by:jhswinson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 23

Accepted Solution

by:
Patrick Bogers earned 500 total points
ID: 39804246
Hi John,

When attachements/mails are to big to handle by a provider mostly 2 things can happen, 1) the email gets stuck in outgoing mail (because it never reaches the end) and keep resending giving the user a reasonable clue maybe the mail is to big OR it does get send but then the ISP should send back a NDR stating the mail is to big. So if they are not reieving this, again 2 things can happen, 1) your server classify it as spam and drops it (which you can check in ESM-> Email tracking center) or the provider really is oblivious. In which case you should lookout for a more professional Internet provider/partner that is willing to work for and with you.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Exchange 2013 SPF validation 'None' for local/company domain. 2 56
Autodiscover - Multiple domains 8 193
hotmail spam 4 58
InTune and Email accounts 2 121
A high-level exploration of how our ever-increasing access to information has changed the way we do our jobs.
The advancement in technology has been a great source of betterment and empowerment for the human race, Nevertheless, this is not to say that technology doesn’t have any problems. We are bombarded with constant distractions, whether as an overload o…
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
In this Experts Exchange video Micro Tutorial, I'm going to show how small business owners who use Google Apps can save money by setting up what is called a catch-all email address in their Gmail accounts. By using the catch-all feature, small busin…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question