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Symantec backup exec job stuck at 100 percent - current file mailbox store

Posted on 2014-01-23
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Last Modified: 2014-01-29
Hello,

I am trying to backup the usual servers but this time I am adding my exchange 2003 server to the backup regime.

I see that my backups are 100% complete. Yet, the estimated time remaining is absurdly high - please view my screenshot.

Any idea why this could be stuck at 100 but not actually completing? I don't see any alerts so I am a bit confused as to what can be causing this.

I recently removed the "automatically cancelled job after X amount of hours" feature. This feature was causing the jobs to fail with an error log which stated "job cancelled by user". However, now the job seems to be stuck at 100% and the exchange server seems to continue to be the culprit.


estimated completing time extremely  high
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Question by:tobe1424
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Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 2000 total points
ID: 39803892
Do you have a lot of logs to flush? If the backup hasn't completed for some time, that could be the case. Try cancelling the job, enable circular logging, then once the logs are clear, disabling it. Then immediately do a backup.

Simon.
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Author Comment

by:tobe1424
ID: 39803963
When you say circular logging, do you mean on Exchange?
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Expert Comment

by:Simon Butler (Sembee)
ID: 39803967
I do. It is an option on the properties of the Storage Group.
However for the option to be enabled you have to either restart the information store service, or dismount the databases (cannot remember now, it has been some time since I touched an Exchange 2003 server).

Simon.
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Author Comment

by:tobe1424
ID: 39803981
thanks simon.


I just checked in storage group that circular logging indeed was already enabled.

t
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39803998
Perhaps the backup doesn't like that being enabled. Try disabling it.
Is there anything in the event log around the time the job goes to 100% ?

Simon.
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Author Comment

by:tobe1424
ID: 39804042
well i am not exactly sure as to when the job goes 100%. But I sure do have some errors in my exchange 2003 sever. Event id 1022 - logon failure on database "first storage group\mailbox store...

as well as some other errors..Event id 929
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39804078
Login failure could be anything.
You may have to look in the backup log to see when it says it reaches 100%.

Is this a separate job for Exchange? If not, try doing a new job that is just for Exchange.

Simon.
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Author Comment

by:tobe1424
ID: 39804378
ok I will create a job only for exchange. i will advise as soon as i can.

Thanks again.
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Assisted Solution

by:tobe1424
tobe1424 earned 0 total points
ID: 39804409
simon, I just got back fro lunch to see that the job actually completed...although it tooks 20 hours to copy 151GB..it finished
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Author Comment

by:tobe1424
ID: 39804425
prior to me adding the exchange server to the selection list, only 3 servers were been backed up including the media server. The counted for a total of 90GB but it would take 2 hours to complete.

The exchange server is on a separate vlan -which doesn't have too much traffic. Even though the job finished. i am still a bit confused.
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Accepted Solution

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Simon Butler (Sembee) earned 2000 total points
ID: 39806231
The only thing I can suggest is to get a trial of another backup product (Backup Assist springs to mind), and see if the same performance issues occur.

Simon.
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Author Comment

by:tobe1424
ID: 39813487
sounds good.

t
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Author Closing Comment

by:tobe1424
ID: 39817281
The backup job ended up finishing on its own. However, Simon suggested to use a different vendor to see if the backup job takes the same amount of time. if so, then the problem is related to the server or network.
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