Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Amazon EC2-vtigercrm-M$ Outlook vtiger add-on problem

Posted on 2014-01-23
2
Medium Priority
?
727 Views
Last Modified: 2014-01-27
We're striking out all over. Maybe someone here can help us. The vtiger add-on for MS Office Outlook won't work with our EC2 instance. We keep getting the error "vtiger server not found, please check the vtiger url" even though we're using exactly the same (elastic IP) URL that works fine otherwise (from web browsers and via ssh).

Just installed vtiger crm on our own server (CLearOS/CentOS) in its own subdomain and the Outlook plugin also failed to find it--if we try to access http://vtigercrm.... is tells us 'server not found.' If we try to access https://vtigercrm..., then after quite a bit of cranking and grinding it gives 'unknown error occurred.'

It doesn't seem to be a firewall issue. We set the Security Group for the EC2 site to allow any port from any IP address and the Outlook connection still failed.
0
Comment
Question by:bvasu
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 

Author Comment

by:bvasu
ID: 39807742
Follow-up: It seems to be somehow connected with our local office setup. When we try to access the vtiger using the Outlook add-on from a Windows box outside the office, or even via a box connected directly to a public IP address on the modem, the connection works fine. ClearOS is functioning as our gateway and router and local DNS server.

Also, interestingly, the problem also arises if we use the IP address of the vtiger rather than a URL: http://n.n.n.n/vtiger.
0
 

Accepted Solution

by:
bvasu earned 0 total points
ID: 39812631
It was a problem with the screwiness of M$ apps working with the proxy server (squid). We entered the URL in the Web Proxy Bypass on the ClearOS webconfig page and that solved the problem.
0

Featured Post

Simplify Your Workload with One Tool

How do you combat today’s intelligent hacker while managing multiple domains and platforms? By simplifying your workload with one tool. With Lunarpages hosting through Plesk Onyx, you can:

Automate SSL generation and installation with two clicks
Experience total server control

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Considering cloud tradeoffs and determining the right mix for your organization.
Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Need to grow your business through quality cloud solutions? With everything required to build a cloud platform and solution, you may feel like the distance between you and the cloud is quite long. Help is here. Spend some time learning about the Con…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question