Solved

Amazon EC2-vtigercrm-M$ Outlook vtiger add-on problem

Posted on 2014-01-23
2
701 Views
Last Modified: 2014-01-27
We're striking out all over. Maybe someone here can help us. The vtiger add-on for MS Office Outlook won't work with our EC2 instance. We keep getting the error "vtiger server not found, please check the vtiger url" even though we're using exactly the same (elastic IP) URL that works fine otherwise (from web browsers and via ssh).

Just installed vtiger crm on our own server (CLearOS/CentOS) in its own subdomain and the Outlook plugin also failed to find it--if we try to access http://vtigercrm.... is tells us 'server not found.' If we try to access https://vtigercrm..., then after quite a bit of cranking and grinding it gives 'unknown error occurred.'

It doesn't seem to be a firewall issue. We set the Security Group for the EC2 site to allow any port from any IP address and the Outlook connection still failed.
0
Comment
Question by:bvasu
  • 2
2 Comments
 

Author Comment

by:bvasu
ID: 39807742
Follow-up: It seems to be somehow connected with our local office setup. When we try to access the vtiger using the Outlook add-on from a Windows box outside the office, or even via a box connected directly to a public IP address on the modem, the connection works fine. ClearOS is functioning as our gateway and router and local DNS server.

Also, interestingly, the problem also arises if we use the IP address of the vtiger rather than a URL: http://n.n.n.n/vtiger.
0
 

Accepted Solution

by:
bvasu earned 0 total points
ID: 39812631
It was a problem with the screwiness of M$ apps working with the proxy server (squid). We entered the URL in the Web Proxy Bypass on the ClearOS webconfig page and that solved the problem.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
There is no doubt that cloud is gaining importance. Many of you must have read about this technology and its growing importance. More and more organisations are embracing this technology not forgetting start-ups. The process begins by dipping …
Connecting to an Amazon Linux EC2 Instance from Windows Using PuTTY.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now