Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Troubleshooting a Thinclient Network

Posted on 2014-01-23
9
Medium Priority
?
205 Views
Last Modified: 2014-03-12
I have a network that uses HP5565 thinclients to access their data from 2008r2 Windows Server.
My problem is that users are complaining that when they use large graphic files, their system stutters as they click around the document . This problem does not exist on Thick clients on the same network. Does anyone know of way to troubleshoot this problem? Is it the HP thinclient, network, or both?
0
Comment
Question by:gumball60
  • 5
  • 4
9 Comments
 
LVL 26

Expert Comment

by:Lionel MM
ID: 39806357
I think you have answered the question yourself, don't you. If the thick clients on the same network are not have this problem, but the thin clients do then that must be it, don't you agree? Can you add additional RAM and test of that fixes the problem?
0
 

Author Comment

by:gumball60
ID: 39806568
That is the consideration.  But before I ask my client to purchase more ram, how can I determine that adding more ram will fix the problem?
0
 
LVL 26

Expert Comment

by:Lionel MM
ID: 39806795
Do you have small graphics files? Test with those and see if the response is better. You can also run Task Manager and see how much RAM is been used without opening the files, how much is used when you do and how much the pagefile (harddisk temp RAM) is used. Performance Monitor can also be used to see what resources are been used when you opnen these big graphics files.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 

Author Comment

by:gumball60
ID: 39818976
The problem does appear to be hardware related. But one local techie, suggested that consider that the RDP(Remote Desktop Protocol) may be a contributor/source of the problem. I am checking that out.
0
 
LVL 26

Expert Comment

by:Lionel MM
ID: 39819458
Aren't you using terminal services to connect your thin clients? Or are you using remote desktop and how are they connecting?
0
 

Author Comment

by:gumball60
ID: 39829716
I am using "Remote Desktop Protocol" and Terminal services with my HP 5565 to connect to Windows Server 2008r2.
0
 
LVL 26

Expert Comment

by:Lionel MM
ID: 39829855
How much RAM do the thin clients have and how do the thick have? What about pagefile sizes?
0
 

Author Comment

by:gumball60
ID: 39868635
thinclients have 1 GB
thickclients have 2 GB

Can not access the pagefile size(no authorization)
0
 
LVL 26

Accepted Solution

by:
Lionel MM earned 1620 total points
ID: 39870210
Well that is more than likely the cause--I can say with a great degree of confidence that more RAM will help, Win7 has a 1GB requirement for 32 bit and XP 512MB and since this is happening when they are using "larger" files there is probably a memory issue. You could test it without buying new RAM by using spare RAM or RAM from another system and bump the thin client RAM to 2GB and then test opening the files and see if the problem is resolved.
0

Featured Post

2017 Webroot Threat Report

MSPs: Get the facts you need to protect your clients.
The 2017 Webroot Threat Report provides a uniquely insightful global view into the analysis and discoveries made by the Webroot® Threat Intelligence Platform to provide insights on key trends and risks as seen by our users.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Use of TCL script on Cisco devices:  - create file and merge it with running configuration to apply configuration changes
It’s been over a month into 2017, and there is already a sophisticated Gmail phishing email making it rounds. New techniques and tactics, have given hackers a way to authentically impersonate your contacts.How it Works The attack works by targeti…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…
In this video we outline the Physical Segments view of NetCrunch network monitor. By following this brief how-to video, you will be able to learn how NetCrunch visualizes your network, how granular is the information collected, as well as where to f…

886 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question