Improve company productivity with a Business Account.Sign Up

x
?
Solved

Troubleshooting a Thinclient Network

Posted on 2014-01-23
9
Medium Priority
?
213 Views
Last Modified: 2014-03-12
I have a network that uses HP5565 thinclients to access their data from 2008r2 Windows Server.
My problem is that users are complaining that when they use large graphic files, their system stutters as they click around the document . This problem does not exist on Thick clients on the same network. Does anyone know of way to troubleshoot this problem? Is it the HP thinclient, network, or both?
0
Comment
Question by:gumball60
  • 5
  • 4
9 Comments
 
LVL 26

Expert Comment

by:Lionel MM
ID: 39806357
I think you have answered the question yourself, don't you. If the thick clients on the same network are not have this problem, but the thin clients do then that must be it, don't you agree? Can you add additional RAM and test of that fixes the problem?
0
 

Author Comment

by:gumball60
ID: 39806568
That is the consideration.  But before I ask my client to purchase more ram, how can I determine that adding more ram will fix the problem?
0
 
LVL 26

Expert Comment

by:Lionel MM
ID: 39806795
Do you have small graphics files? Test with those and see if the response is better. You can also run Task Manager and see how much RAM is been used without opening the files, how much is used when you do and how much the pagefile (harddisk temp RAM) is used. Performance Monitor can also be used to see what resources are been used when you opnen these big graphics files.
0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

 

Author Comment

by:gumball60
ID: 39818976
The problem does appear to be hardware related. But one local techie, suggested that consider that the RDP(Remote Desktop Protocol) may be a contributor/source of the problem. I am checking that out.
0
 
LVL 26

Expert Comment

by:Lionel MM
ID: 39819458
Aren't you using terminal services to connect your thin clients? Or are you using remote desktop and how are they connecting?
0
 

Author Comment

by:gumball60
ID: 39829716
I am using "Remote Desktop Protocol" and Terminal services with my HP 5565 to connect to Windows Server 2008r2.
0
 
LVL 26

Expert Comment

by:Lionel MM
ID: 39829855
How much RAM do the thin clients have and how do the thick have? What about pagefile sizes?
0
 

Author Comment

by:gumball60
ID: 39868635
thinclients have 1 GB
thickclients have 2 GB

Can not access the pagefile size(no authorization)
0
 
LVL 26

Accepted Solution

by:
Lionel MM earned 1620 total points
ID: 39870210
Well that is more than likely the cause--I can say with a great degree of confidence that more RAM will help, Win7 has a 1GB requirement for 32 bit and XP 512MB and since this is happening when they are using "larger" files there is probably a memory issue. You could test it without buying new RAM by using spare RAM or RAM from another system and bump the thin client RAM to 2GB and then test opening the files and see if the problem is resolved.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
Resolve DNS query failed errors for Exchange
There's a multitude of different network monitoring solutions out there, and you're probably wondering what makes NetCrunch so special. It's completely agentless, but does let you create an agent, if you desire. It offers powerful scalability …
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…

579 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question