• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 206
  • Last Modified:

Troubleshooting a Thinclient Network

I have a network that uses HP5565 thinclients to access their data from 2008r2 Windows Server.
My problem is that users are complaining that when they use large graphic files, their system stutters as they click around the document . This problem does not exist on Thick clients on the same network. Does anyone know of way to troubleshoot this problem? Is it the HP thinclient, network, or both?
0
gumball60
Asked:
gumball60
  • 5
  • 4
1 Solution
 
Lionel MMSmall Business IT ConsultantCommented:
I think you have answered the question yourself, don't you. If the thick clients on the same network are not have this problem, but the thin clients do then that must be it, don't you agree? Can you add additional RAM and test of that fixes the problem?
0
 
gumball60Author Commented:
That is the consideration.  But before I ask my client to purchase more ram, how can I determine that adding more ram will fix the problem?
0
 
Lionel MMSmall Business IT ConsultantCommented:
Do you have small graphics files? Test with those and see if the response is better. You can also run Task Manager and see how much RAM is been used without opening the files, how much is used when you do and how much the pagefile (harddisk temp RAM) is used. Performance Monitor can also be used to see what resources are been used when you opnen these big graphics files.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
gumball60Author Commented:
The problem does appear to be hardware related. But one local techie, suggested that consider that the RDP(Remote Desktop Protocol) may be a contributor/source of the problem. I am checking that out.
0
 
Lionel MMSmall Business IT ConsultantCommented:
Aren't you using terminal services to connect your thin clients? Or are you using remote desktop and how are they connecting?
0
 
gumball60Author Commented:
I am using "Remote Desktop Protocol" and Terminal services with my HP 5565 to connect to Windows Server 2008r2.
0
 
Lionel MMSmall Business IT ConsultantCommented:
How much RAM do the thin clients have and how do the thick have? What about pagefile sizes?
0
 
gumball60Author Commented:
thinclients have 1 GB
thickclients have 2 GB

Can not access the pagefile size(no authorization)
0
 
Lionel MMSmall Business IT ConsultantCommented:
Well that is more than likely the cause--I can say with a great degree of confidence that more RAM will help, Win7 has a 1GB requirement for 32 bit and XP 512MB and since this is happening when they are using "larger" files there is probably a memory issue. You could test it without buying new RAM by using spare RAM or RAM from another system and bump the thin client RAM to 2GB and then test opening the files and see if the problem is resolved.
0

Featured Post

Evaluating UTMs? Here's what you need to know!

Evaluating a UTM appliance and vendor can prove to be an overwhelming exercise.  How can you make sure that you're getting the security that your organization needs without breaking the bank? Check out our UTM Buyer's Guide for more information on what you should be looking for!

  • 5
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now