Hi. Could someone please suggest why I can't set "Letter" sized paper for Tray 2 on a Xerox Workcentre 7525?
Whenever I close the "Paper Tray 2" drawer all I am offered on the printer's display panel (the display that asks you to confirm the size and type of paper that's in the tray) a choice of paper sizes as either "Tabloid" or "Custom"; there is no "Letter" choice there. If I wanted to I could set a "Custom" 8.5 x 11 paper size, and one might think it should all be fine if I did just that, but past grief/experience shows that will cause problems when software that's printing to the printer is looking specifically for "Letter"-sized paper; some software won't accept printing to a "Custom" page when it wants a "Letter"-sized page.
I called the Xerox support desk for information about this, but I was told I need to go to each computer that prints to that printer and set "Tray 2" to "Letter" for each print driver. It seems like a make-work project that doesn't do anything to address the problem. Any thoughts?
I thought it might be a problem with Tray 2 reporting its paper-size setting to the printer as being tabloid-size instead of letter-size (i.e. when you move the plastic slides to conform to 8.5 x 11 that should be detected somehow by the printer?).
I guess I'm looking for confirmation that the Xerox Workcentre 7525 supports Letter-sized paper in its Tray 2 and that I haven't missed anything settings-wise. If someone has had experience like this I'd be grateful if you could tell me about it.
Thank you in advance,