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MS Surface Pro & Pro 2 - Windows 8 Print Spooler goes off-line

Posted on 2014-01-23
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Last Modified: 2014-07-22
I have added a few MS Surfaces Pro 2 devices to our domain.  They all have Windows 8 and Office 2010 installed on them.  Every once in a while, the Print Spooler goes off-line on the devices.  The Print Spooler has to be restarted for the users.  I was wondering if this is happening to anyone else, or maybe someone has some ideas on why this is occuring?
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Question by:cmorgan7040
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5 Comments
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39806340
Have you run all the Windows updates, including drivers? If Yes then that may be the cause--make sure you are using the latest drivers from the vendor's websites and not those that Windows update installed. If however you are using only drivers from the vendors and not Windows update, then try the ones from Windows update. Which printers are you using, brand and model please?
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Author Comment

by:cmorgan7040
ID: 39806543
Thanks for responding.  Both Surfaces that had the issue have all the required and optional updates installed.  The users in question have rights to a Brother 4570 CDW and Xerox Colorcube 9302 printers.
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LVL 25

Expert Comment

by:Lionel MM
ID: 39806560
OK so are you using the drivers supplied by Windows update? Or are you using the drivers from the Brother and Xerox websites?
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Author Comment

by:cmorgan7040
ID: 39806569
I'm using manufacturers drivers at the present.  I guess I can see if the WU drivers will stop the error.  Thanks for helping out.  I'll give it a few days and see if stops the print spooler.
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Accepted Solution

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Lionel MM earned 500 total points
ID: 39806868
Sometimes you simply have to remove all printers and start over. You can try this as a test: go to command/DOS prompt as an Admin then cd\Windows\System32\spool
then rename all the directories you find there
ren drivers drivers.old
ren printers printers.old
ren prtprocs prtprocs.old
ren server servers.old
ren tools tools.old
Don't delete these so you can restore them if needed. Then once you have renamed them all install the printer(s) again ans see if that has fixed the problem or not.
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