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Outlook meeting request - delegation query

Posted on 2014-01-23
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Last Modified: 2014-02-18
Setup - Outlook 2007 connecting to an Exchange 2007 server.

Scenario - a Manger has delegated calendar access to another user (the Delegate). A meeting request is sent to the Manager, and both the Manager and the Delegate receive an e-mail in their inbox relating to the meeting.

Either the Manager or the Delegate can accept the meeting (which is the required behaviour) and if accepted, the meeting will appear in the Manager's calendar (again OK). However, the meeting request is only deleted from the e-mail of the recipient who responded - eg if the Delegate responded, the e-mail will be removed from their inbox, but it still remains in the Manager's inbox.

Is it possible to configure this so that if EITHER recipient responds to the meeting request, the e-mail is removed from BOTH of the inboxes?

If this setup is not feasible in the O2007 / E2007 scenario, do later versions of either offer this functionality?
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Question by:Michael986
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5 Comments
 
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Expert Comment

by:Robberbaron (robr)
ID: 39805098
I dont believe so as the email has actually been delivered to two different mailboxes. I suspect it needs a specific backend app to handle this case. (While I have not specifically looked , i have not come across one)
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Author Comment

by:Michael986
ID: 39805395
I dont believe so as the email has actually been delivered to two different mailboxes

That's true, but Exchange is able to recall e-mails (or at least un-read e-mails), so it would be feasible in theory for it to recall / remove this unwanted e-mail
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Assisted Solution

by:Robberbaron (robr)
Robberbaron (robr) earned 250 total points
ID: 39805430
Agreed but I don't think the capability is part of exchange or Outlook as out of the box .
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Accepted Solution

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Michael986 earned 0 total points
ID: 39857904
I've done some more research into this and have not found any way that this can be done. Microsoft seem to acknowledge the issue in their documentation and the only solution they give is for the 'Manager' and the 'Delegate' to agree between themselves who will accept the meetings.

Not ideal - hopefully some more though will be put into this in future versions
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Author Closing Comment

by:Michael986
ID: 39866926
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