Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

spyware, nasties and internet explorer

Posted on 2014-01-23
6
Medium Priority
?
503 Views
Last Modified: 2014-01-24
I have a few laptops and all have problems with Microsoft internet explorer crashing.  

I know I get spyware and crap on my systems.

Can someone provide a list of steps of what to do to get my system working well again.
0
Comment
Question by:TIMFOX123
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 70

Accepted Solution

by:
KCTS earned 400 total points
ID: 39805207
Well it really depends on the exact issue - but I'd start with this http://www.malwarebytes.org/lp/malware_lp_form/
0
 
LVL 4

Assisted Solution

by:tmx84
tmx84 earned 400 total points
ID: 39805209
There are many guides out there to give step by step, just depends on how in depth you would like to go.  Depending on if you care what's on the system, and you know they're are just lots of issues, have you thought about just reimaging the computer so you can start back fresh??

Here is thorough guide if you'd like to go this route...

http://malwaretips.com/blogs/malware-removal-guide-for-windows/
0
 
LVL 98

Assisted Solution

by:John Hurst
John Hurst earned 400 total points
ID: 39805284
First, you should have good, name-brand, paid commercial anti-virus on your system. Free stuff is not all it is cracked up to be.

Second, do a thorough scan with the AV you do have.

Third, as noted above, run Malwarebytes.

Then, finally, do NOT click on buttons to help, clean up your computer, speed up your computer, or anything like that. Common Sense is THE most solid way to protect your computer.

.... Thinkpads_User
0
Q2 2017 - Latest Malware & Internet Attacks

WatchGuard’s Threat Lab is a group of dedicated threat researchers committed to helping you stay ahead of the bad guys by providing in-depth analysis of the top security threats to your network.  Check out our latest Quarterly Internet Security Report!

 
LVL 3

Assisted Solution

by:HamStab
HamStab earned 400 total points
ID: 39805627
all that mentioned above. Also, if you're not computer savvy then i suggest getting yourself http://unchecky.com/ as an extra wall of protection. This way it will help stop third party programs from installing when installing other programs... Example: Downloading Java, the Ask.com toolbar check boxes will automatically be unchecked.

There is one single program that i have had good luck with in actually speeding up computers and thats Advanced System Care... You can get it from Download.com. This wont do it ALL but it will at least do a little bit to help! Other than that, start looking for articles on tuning up and optimizing a computer. Number one rule, always start with hardware diagnostics. No sense fixing a broken computer!

Lastly... check out http://support.microsoft.com/kb/923737 to see if that resolves the issues with IE crashing. Third party add-on's are most likely the cause of the crashes as well. I've had good luck with http://www.bleepingcomputer.com/download/adwcleaner/ taking care of those add-on's.
0
 
LVL 93

Assisted Solution

by:nobus
nobus earned 400 total points
ID: 39805778
i suggest also roguekiller : http://majorgeeks.com/RogueKiller_d6983.html      

it can have other causes as malware also; too low specs or resources, bad disk sectors, or faulty hardware, corrupted OS..
i always start by running diags on ram and disk, to be sure about these - i recommend the UBCD for it:
 

Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page


and finally, a backup + fresh install solves all these problems (except hardware ones)
you can make an XP SP3 install disk if you need one to speed upt the process - then, with everything installed, take an image of it
0
 

Author Closing Comment

by:TIMFOX123
ID: 39807972
you all are great  

I used malwarebites and it has resolved a lot of issues.

the unchecky sounds good also

thank you all


Sorry for so few points, so many great answers
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A small collection of useful tips and tricks for Windows 10 users that I decided to write as a result of recent questions that were asked and answered at Experts Exchange. Two short video tutorials included. Enjoy..
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question