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E-mail attachments disappear

Posted on 2014-01-24
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Last Modified: 2014-05-04
Hi!

We need to ask a question regarding missing attachments in Sharepoint Foundation 2010 announcementlist.

We have setup in Exchange Server 2010 that all mail to a public folder should forward a copy to a announcementlist in SharePoint 2010 Foundation. The mail is delivered as it should with attachement to the public folder behind our spamfilter (no problem there), we can also se that it forwards with exactly the same size to our mailenabled Sharepoint-list.

The mail is delivered to the announcementlist BUT in some cases the attachments (invoices) is disappearing. The sender is some unique  @gmail.com and @company.com adresses.

One test we did showed that when mail was sended from a mac, the atachment did disappear, is this a known issue?

I´m not a technichian but if you need more technical data I can ask my colleagues.

Henrik
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Question by:gavletidningar
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8 Comments
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 39806588
What type of attachments are you sending? Are they all the same? Do you have a spam or Email scanning appliance which might be stripping out the attachments?

Will.
0
 

Author Comment

by:gavletidningar
ID: 39806663
Hi, thank you for your response!

The attachments is PDF-invoices that customers sending.
It´s not a spam question because it delivers as it should to our public folder (with attachment) and then it has already passed the spamfilter.

 The forwarding to Sharepoint in next step is done in internal systems and the mail is delivered but without attachment.

Henrik
0
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 39806746
If you redirect the (forwarding) email to the public folder to another public folder or a user does that attachment get delivered? If it does then i would start looking at the sharepoint server as it might be blocking it. If it is the same result with another public folder or user then look at the Rule Properties again on the public folder.

Will.
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Author Comment

by:gavletidningar
ID: 39806767
Yes that is a good idea, But since it is a lot of invoices via that adress and it´s only a few of them with this problem it´s a little bit difficult to do this. It can affect the ordinary flow.

But I think maybe we must try that anyway.

We´ll have to do this sometimes next week.

Henrik
0
 

Author Comment

by:gavletidningar
ID: 39849494
Hi!

Finally we got a chance to try this.

Now we have set up that incoming email is delivered to a public folder and then is redirecting all email to a group of members including the Sharepoint Foundation announcement-list AND another Exchange account.

We can now recreate the issue with some emails that don´t have any attachment in Sharepoint Foundation. The attachment thought is delivered correctly to another exchange accounts.

Will: You say there can be somekind of blocking in the Sharepoint Server, can you please specify some things we could change?

Henrik
0
 

Author Comment

by:gavletidningar
ID: 39882775
Hi!

Anyone that can suggest som tips for us to try?
It looks like there could be some kind of block on the Sharepoint Foundation Server.

Best regards

Henrik
0
 

Accepted Solution

by:
gavletidningar earned 0 total points
ID: 40029288
We could solve this problem on ur own.

It was due to the senders mailsystem that created the email, attachments got nestled in the eml-file. Sharepoint then couldnt see the file.

If we recreated the eml-file and erased some boundarys it worked.

Henrik
0
 

Author Closing Comment

by:gavletidningar
ID: 40040147
We had to hire some consulting help to solve the problem.
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