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IP PBX on premises

Posted on 2014-01-24
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Last Modified: 2014-01-27
Experts,

We are looking for suggestions for the implementation of on-premises VOIP infrastructure.

It will be two sites interconnected implementation with automatic fail-over capability.
We'll probably stick with PRIs at each site as they are already in place.
Added complication is the use of the PLARDs, (Private Line Automatic Ringdown), at one of the sites. We'll have about 100 phones at one site and about 60 at the other.
It should be compatible with commercial call recording solutions, as we are a trading house.
It should also be accessible by remote users from PCs and mobile phones.

While cost is a factor, it will not be a deal breaker. Reliability, reasonably simple administration by in-house staff and future-proofing are more important to us in the long run.

I would also appreciate any recommendations for solid integrators / partners / resellers in New-Jersey.

Thank you,

Vladimir
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Question by:vt100
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JRSCGI earned 2000 total points
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As a trading house, will you want to use the large multi-line trading turrets or phones that accommodate the many PLARD circuits as terminations on specific buttons?

If so, you will find many of the software-oriented SIP-based systems on the market are not a good fit.  Instead, the "traditional" VoIP systems such as Avaya, Cisco, and Mitel will do a better job handling the shared multiple-lines in a key system type scenario.  And as market leaders, all three will be around and able to upgrade past any future-proof concerns.

Carousel Industries is a top Avaya dealer with offices in New York, Delaware, and Philly, but I don't think in New Jersey itself.  Thus, might depend upon where in the state you are located.  Avaya's administration is ok, not the simplest but understandable.  

We had a client in the area use Alliant Technologies for a Cisco UC system and it went well.  Cisco is easier to administer than it used to be, but still more complex that most.

I am not familiar with any specific Mitel dealers in the New Jersey area, and thus cannot recommend any even though there may be some good ones.  Mitel would cost less than Avaya or Cisco.

One other possibility is ShoreTel - good product and very easy to administer.  Excellent reputation, and although I have never put one in a trading house they do have some of the key features needed to support such an operation.  Not as large a manufacturer as the first three, they do have decent market share and the product line should be a long-term player.  It will also fit your design cost-effectively.   Eastern Datacom is the only ShoreTel dealer in the area I have worked with, but they did a good job for the client I sent their way.
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