Outtlook 2013 in Repair Loop
We are running Outlook 2013 from an SBS 2011 Server.
One user is persistently asked to repair his Outlook data files whenever tries to load Outlook. He does the repair and the message materialises the next time he clicks on Outlook.
I have deleted the profile and reconstituted the data files, ran it through the DataNumen's Advanced Outlook Repair etc, etc but no joy. Outlook seems to imply it is one of his profiles and maybe it's pinpointing the wrong one.
If I wanted to be radical could I?
1. Backup his data.
2. Delete his mailbox.
3. Run the data through the DataNumen repair tool.
4. Reimport
Or do you know of some way better? If I use my approach how do I wipe the Outlook datafile for that user without deleting the account and then recreating it.
Many thanks, EH
One user is persistently asked to repair his Outlook data files whenever tries to load Outlook. He does the repair and the message materialises the next time he clicks on Outlook.
I have deleted the profile and reconstituted the data files, ran it through the DataNumen's Advanced Outlook Repair etc, etc but no joy. Outlook seems to imply it is one of his profiles and maybe it's pinpointing the wrong one.
If I wanted to be radical could I?
1. Backup his data.
2. Delete his mailbox.
3. Run the data through the DataNumen repair tool.
4. Reimport
Or do you know of some way better? If I use my approach how do I wipe the Outlook datafile for that user without deleting the account and then recreating it.
Many thanks, EH
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ASKER
Definitely try it on another machine - good idea.
If I want to ZAP the mail data on the server without deleting an account what is the best way that you'd recommend?
If I want to ZAP the mail data on the server without deleting an account what is the best way that you'd recommend?
ASKER
OST - point taken - many thanks.
To add info to my above comments:
The OST file is just a cache file, and unfortunately, grows way bigger than needed. In addition to growing to a huge size, this cache file sometimes gets corrupted which puts Outlook into a slow repair of the OST file when trying to start Outlook.
I'll delete the OST file( 'not' PST file which is user storage) then this file gets recreated the next time the user goes back into Outlook. If you compare the file sizes of the newly created OST file compared to the old OST file, you'll notice a big difference normally.
The OST file is just a cache file, and unfortunately, grows way bigger than needed. In addition to growing to a huge size, this cache file sometimes gets corrupted which puts Outlook into a slow repair of the OST file when trying to start Outlook.
I'll delete the OST file( 'not' PST file which is user storage) then this file gets recreated the next time the user goes back into Outlook. If you compare the file sizes of the newly created OST file compared to the old OST file, you'll notice a big difference normally.
ASKER
Will try this on Monday - many thanks.
what happens when you connect to his data in OWA? If ok it's likely the computer having an issue and you can check this almost immediately.
ASKER
Sorry for the delay - Monday turned into Friday!
Isn't it the way. Turned up to instigate all your sensible ideas and the machine won't misbehave for me.
Very many thanks for all your help. If the original error reappears I'll repost.
Isn't it the way. Turned up to instigate all your sensible ideas and the machine won't misbehave for me.
The disk is OK - CHKDSK reported all clear.
Was able to run via OWA with no problems.
Deleted the OSTs and allowed them to repopulate - the main account has come back larger? (2.9GB as opposed to 1.9GB that it had originally, but I have changed the Cached Exchange Mode from the mid setting to far right (All)
Very many thanks for all your help. If the original error reappears I'll repost.
Not sure if this includes deleting the OST file, but this is somewhat of a common error that happens a lot. Almost always, the fix is to just exit completely out of Outlook, then just delete the OST file.
Usually located here in Win 7:
C:\Users\JoeUser\AppData\L