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Hotmail and Outlook Access

Posted on 2014-01-24
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Last Modified: 2014-03-20
Hotmail-Login-failing-Redacted.pdf

I can log in via the web to my hotmail account, but when I try and access it with MS Outlook 2013 on the Desktop it does not seem to accept the password.

How do I reset the password so that it works with outlook on the desktop
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Question by:steveurich
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Expert Comment

by:Paul Sauvé
ID: 39807967
In Outlook via the Tools menu -> email Accounts -> View or change existing email accounts -> Next -> select Hotmail

Enter the password... click Save...
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Author Comment

by:steveurich
ID: 39808136
I do that and while I can log in via the web I can't from Outlook.

If you check out the image attached to the first post, it looks as if it is going to something with a m. in front of it, might that mean mobile?
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LVL 31

Expert Comment

by:Paul Sauvé
ID: 39808144
My understanding is that you are using MS Office Outlook and that you are trying to access your Hotmail account using Outlook.

Please have a look here to see if this helps: How to Change an Outlook Password. Scroll down to the version of Outlook you are using.
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Author Comment

by:steveurich
ID: 39828100
Good Link but I have done that and Microsoft still says that I have an invalid password. Is there a way to contact Hotmail.com support?
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LVL 31

Expert Comment

by:Paul Sauvé
ID: 39828149
You mentioned in your question that you can logon to your Hotmail account from a browser over the Internet.

If only Outlook says that you have an invalid password, then delete the existing Hotmail account in Outlook and add the correct one.

If this is NOT the case, then logon to your Hotmail account and click on Can't access your account to recover your password.Password lost
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Author Comment

by:steveurich
ID: 39828436
I did that to get the password for web browser access to hotmail.com but even thought I cut and paste the password into Outlook I still am unable to access it via Outlook
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Accepted Solution

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Paul Sauvé earned 500 total points
ID: 39828560
I understand, then, as I mentioned above, you must
If only Outlook says that you have an invalid password, then delete the existing Hotmail account in Outlook and add the correct one.
Also, I think you have to enter the password using the keyboard, since cut and paste the password into Outlook does NOT work.

PaulS
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Author Comment

by:steveurich
ID: 39860737
Will Try
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Author Closing Comment

by:steveurich
ID: 39943221
Not really working yet, will try and contact Microsoft.
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