Solved

Hotmail and Outlook Access

Posted on 2014-01-24
9
256 Views
Last Modified: 2014-03-20
Hotmail-Login-failing-Redacted.pdf

I can log in via the web to my hotmail account, but when I try and access it with MS Outlook 2013 on the Desktop it does not seem to accept the password.

How do I reset the password so that it works with outlook on the desktop
0
Comment
Question by:steveurich
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 32

Expert Comment

by:Paul Sauvé
ID: 39807967
In Outlook via the Tools menu -> email Accounts -> View or change existing email accounts -> Next -> select Hotmail

Enter the password... click Save...
0
 

Author Comment

by:steveurich
ID: 39808136
I do that and while I can log in via the web I can't from Outlook.

If you check out the image attached to the first post, it looks as if it is going to something with a m. in front of it, might that mean mobile?
0
 
LVL 32

Expert Comment

by:Paul Sauvé
ID: 39808144
My understanding is that you are using MS Office Outlook and that you are trying to access your Hotmail account using Outlook.

Please have a look here to see if this helps: How to Change an Outlook Password. Scroll down to the version of Outlook you are using.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 

Author Comment

by:steveurich
ID: 39828100
Good Link but I have done that and Microsoft still says that I have an invalid password. Is there a way to contact Hotmail.com support?
0
 
LVL 32

Expert Comment

by:Paul Sauvé
ID: 39828149
You mentioned in your question that you can logon to your Hotmail account from a browser over the Internet.

If only Outlook says that you have an invalid password, then delete the existing Hotmail account in Outlook and add the correct one.

If this is NOT the case, then logon to your Hotmail account and click on Can't access your account to recover your password.Password lost
0
 

Author Comment

by:steveurich
ID: 39828436
I did that to get the password for web browser access to hotmail.com but even thought I cut and paste the password into Outlook I still am unable to access it via Outlook
0
 
LVL 32

Accepted Solution

by:
Paul Sauvé earned 500 total points
ID: 39828560
I understand, then, as I mentioned above, you must
If only Outlook says that you have an invalid password, then delete the existing Hotmail account in Outlook and add the correct one.
Also, I think you have to enter the password using the keyboard, since cut and paste the password into Outlook does NOT work.

PaulS
0
 

Author Comment

by:steveurich
ID: 39860737
Will Try
0
 

Author Closing Comment

by:steveurich
ID: 39943221
Not really working yet, will try and contact Microsoft.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Help to break down spreadsheet 3 39
How create a survey in Outlook 1 27
Count number of rows containing same number is Column A 8 32
Auto BCC 8 19
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Access developers frequently have requirements to interact with Excel (import from or output to) in their applications.  You might be able to accomplish this with the TransferSpreadsheet and OutputTo methods, but in this series of articles I will di…
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question