Internet Explorer has stopped working

I'm using Internet Explorer 11. everytime I try to do a search via Google I get the following error message: Internet Explorer has stopped working. A problem caused by the program to stop working correctly. windows will close the program and notify you if a solution is available.  I click on the close program button. the software brings me back to where I started which is where I am to insert whatever it is I'm trying to search for via Google. the operating system is Windows 7. Home Premium 64 bit.
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Elton BrownAsked:
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aadihConnect With a Mentor Commented:
Although a little time consuming, you may try a repair install of Windows 7. Instructions, if needed, can be found at:

http://www.sevenforums.com/tutorials/3413-repair-install.html >
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Rob HutchinsonDesktop SupportCommented:
Before doing the repair install, I'd try these first:

I'd try and reset the Internet Exploder's settings first via the Tools > Options > Advanced tab.

If this doesn't work, go into the Control Panel then Programs and Features then Left menu option, "View installed updates" and uncheck IE 11 down grading it, then after restarting, reinstall IE11.
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JohnBusiness Consultant (Owner)Commented:
Also try IE in safe mode. Open cmd.exe, navigate to program files(x86), internet explorer and run iexplore.exe -extoff.  How does it run in Safe Mode.

One thing known to cause this issue with IE11 is Add-ins. Remove or disable Add-ins you do not need. I disabled Lync, Skype and one or two others I do not use from IE. That has helped.

I also agree with resetting IE as noted above.

... Thinkpads_User
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Elton BrownAuthor Commented:
WiReDNet - I tried your suggestions unfortunately they were not successful. Thank for your insights.
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Elton BrownAuthor Commented:
Thinkpads_User - I ran IE in safe mode and the problem stopped! So I guess it's one of the add-ins. Correct?
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JohnBusiness Consultant (Owner)Commented:
Yes, you have confirmed it is an add-in as I suggested.

Go to Tools, Add-ins and review them. Keep Adobe (likely), get rid of Lync unless you use it and look at the other ones. If you are not using them, disable them at least until you can determine which one by process of elimination.

... Thinkpads_User
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aadihCommented:
You could also try clean boot up process to identify the culprit program, if there is a conflicting program.

Clean boot up process instructions (from Microsoft):

http://support.microsoft.com/kb/331796 >
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Elton BrownAuthor Commented:
Thinkpads_User - I've disabled all of the
add- ins and the problem still exists. I am sure I am missing something, what is it?
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Elton BrownAuthor Commented:
Thinkpads_User _ I forgot to mention I went back version 10 of IE.
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JohnBusiness Consultant (Owner)Commented:
Try running System File Checker. Run SFC /SCANNOW and allow to complete. Restart and test again.

You can go to Windows Update and uninstall IE11 to get back to IE10. See if IE10 works. You can always try reinstalling IE11 after.

.... Thinkpads_User
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aadihCommented:
Look at all the programs you have installed (Programs and Features)?  Do you recognize all of them?  Is there one you don't recognize or looks suspicious?  Uninstall it (you can always reinstall it later if it is an innocent program) and see what happens?

Also the clean boot up process will help identify the culprit program or service.
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JohnBusiness Consultant (Owner)Commented:
If none of the suggestions above work, you can do a Windows Repair Imstall. Back up first just to be safe.

... Thinkpads_User
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aadihCommented:
Try a repair.  As suggested earlier, it is time consuming but not all that much.
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jcimarronCommented:
cdplayer--Another program or file is conflicting with IE.  
1)  Start|type reli|Click "View Reliability History"|in the Action column see if the problem file/program is identified.
2)  What info does Event Viewer provide in the General tab about an Error time stamped when IE shuts down?  Look for Faulting Module.

I have had this problem with files from NVidia and Flash.ocx.  Once identified, a fix can probably be offered.
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Elton BrownAuthor Commented:
Thinkpads_User - What kind of repair are talking about?
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
As noted above in another post, here is a link to a Seven Forums Tutorial on Repair Install.

http://www.sevenforums.com/tutorials/3413-repair-install.html

As you can see by the tutorial there are some steps to follow and that is why I suggest you back up first.

If your system came OEM, check the vendor documentation to see if the vendor provides a repair routine. Be sure here to back up in case it decides it wants to reinstall Windows.

Then, finally, reinstalling Windows may be the most reliable way out of this because if I understand the above correctly, not even IE10 is working properly now.

.... Thinkpads_User
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aadihCommented:
Although a little time consuming, you may try a repair install of Windows 7. Instructions, if needed, can be found at:

http://www.sevenforums.com/tutorials/3413-repair-install.html >
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Elton BrownAuthor Commented:
thinkpads_user- I have ran the System File Checker. No files were replaced.

jcimarron -
I type reli|Click "View Reliability History" no problems were identified,

The Event Viewer - I didn't see any problems logged that would indicate that IE was having any problems.
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Elton BrownAuthor Commented:
Thank you everyone! I think I have tried all of your suggestions. I have more suggestion to try and that is the Repair Install of Windows 7. I have done an image backup via Windows 7 and created the Repair disc windows 7 - 64bit..

I will use the instructions found at:
 http://www.sevenforums.com/tutorials/3413-repair-install.html

I was able to download a copy of Windows 7 with SP1 ISO: http://www.heidoc.net/joomla/technology-science/microsoft/14-windows-7-direct-download-links

I have the Windows 7 product key number.

I have the setup.exe file from HP so that I can download the drivers for the notebook  after the Repair Install completes.

I am I missing anything???
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Elton BrownAuthor Commented:
By the way I have backed up the system before I start the repair procedure.
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aadihCommented:
Great. :-)
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Elton BrownAuthor Commented:
I appears that the repair worked! The IE browser is working. The system appears to be running slow. What can I do to fix that?
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
Your system at the beginning seemed to have a lot of problems.

So now it is working, try:

1. Disk Cleanup to remove temporary files.
2. Disk Defrag to re-organize the disk.
3. Scan again for viruses and malware to clean up. When done, scan with Malwarebytes.
4. As suggested above, use MSCONFIG to remove startup items you don't need.
5. Then shut down and do a startup. How does it work now?

... Thinkpads_User
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