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Exchange 2010 search not working

Posted on 2014-01-24
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Last Modified: 2014-03-25
I work at a local high school. The School Department email is provided by a single Exchange 2010 server running on Server 2008 R2. In late November the database stopped content indexing, sort of. The system is "healthy" services are running. The content indexing is in a perpetual crawl but never rebuilds the index. The search index has been manually deleted and reset multiple times.  

The problem directly correlates with the date of the installation of "Update Rollup 2 for Exchange Server 2010 Service Pack 3 (KB2866475)" .  The  latest attempted fix was to run the AD Schema Update for Service Pack 3 again. After that Exchange automatically reset content indexing due to the age of the files.

Still in perpetual crawl and index is never rebuilt.
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Question by:timbrownell
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5 Comments
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 39808176
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Author Comment

by:timbrownell
ID: 39808683
Thank you Md. Mojahid. I have reset the index before (several times) however I had not Disabled the CI which is the first step on the link you sent. I will try this now.
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Author Comment

by:timbrownell
ID: 39812598
Still no joy! This is what I have tried so far:

Online Search not Working
Notable Dates/Items
12/19/2013 – multiple users reporting unable to search for recent emails
11/26/2013 – Update Rollup 2 for Exchange 2010 SP3 installed via Windows Update
11/26/2013 - Update Rollup 3 for Exchange 2010 SP3 installed via Windows Update
12/18/2013 - Update Rollup 4 for Exchange 2010 SP3 installed via Windows Update
11/26/2013 & 12/18/2013 – these are the most recent dates of files in the Exchange content search index catalog folder
12/19/2013 – SHSDC01 master domain controller found crashed
12/19/2013 – present the following fixes have been attempted
•      Back-up Catalog Folder
•      .\ResetSearchIndex.ps1 -force –all  (result : Catalog deleted & recreated and crawling begins)
•      Stop services (MS Search, Exchange Indexing), delete catalog folder, restart Services (Catalog recreated & crawling begins)
•      Establish SHEPOSSVR as temp high school domain controller
•      Restore/Rebuild SHSDC01 domain controller
•      SHSDC01 restored with fresh install of Server 2008 R2
•      SHSDC01 restored as MASTER domain controller (all related services)
•      Fixed multiple sanford.org domain related errors
o      Removed references to non-existent email servers & domain controllers
•      Uninstalled  – Update Rollup 2 for Exchange 2010 SP3 installed via Windows Update
•      Uninstalled  – Update Rollup 3 for Exchange 2010 SP3 installed via Windows Update
•      Attempted to reinstall SP3 (unable to do so as al roles were already installed)
•      Reinstalled  – Update Rollup 4 for Exchange 2010 SP3 installed via Windows Update
•      Disable the CI for the database, delete/reset Catalog, Enable CI for database
•      .\Repair-ExchangeSearchSymlinks.ps1
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Accepted Solution

by:
timbrownell earned 0 total points
ID: 39942307
This was resolved.  I needed to re-register the search related DLL files and all started working again.

The following DLL’s were (re-)registered:
o regsvr32 MapiProtocolHandlerStub.dll
o regsvr32 msfte.dll
o regsvr32 msftepxy.dll
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Author Closing Comment

by:timbrownell
ID: 39952677
Personally applied this resolution
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