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Server loses connection to network Intermittently

Posted on 2014-01-24
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Last Modified: 2014-03-02
My client has a new PowerEdge T320. With VMWare 5.1 installed running Windows SBS 2011.  The problem is that all of a sudden the server seems to go offline.  Then within a couple of minutes it will come back online.  This will occur many times over the day.  When this happens the workstations, of course, cannot access any of the network resources including internet access.  However, there is internet to the workstations as I can still access them remotely via my Citrix.  

What I have already done:
- Switched ports on the back of the server
- New cable
- New switch
- Just downloaded some Windows updates to see if that will help

It does seem to occur when someone first logs on in the morning.  I can watch it all evening and no apparent issues, but as soon as someone comes in I can expect a call.  But at the same time it's not a defining thing  it's so random during the day.
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Question by:mark-IT-2013
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Expert Comment

by:Olaf De Ceuster
ID: 39808113
Please run the SBS BPA versin 1.5 to exclude most common causes.
http://support.microsoft.com/kb/2673284
Hope that helps,
Olaf
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Expert Comment

by:Kwoof
ID: 39808234
Make sure your internal DNS is functioning properly...and your router.  I have seen both cause this type of issue.
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Author Comment

by:mark-IT-2013
ID: 39809109
So do you think the router could have the issue.  although, I can see all other computers online from my citrix console. Except the server when it does go off line
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by:Kwoof
ID: 39809262
I have seen that in a router once...if the local clients can still see the server, but the outside connection through the router cannot, then the router needs a cold reboot, or sometimes a complete re-config...if it needs a full reconfig to work consistently, then I would replace it.
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Expert Comment

by:WORKS2011
ID: 39809550
it could be a firmware upgrade needed on the router, have you checked this?

What type of router?
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Expert Comment

by:Gajendra Rathod
ID: 39810044
It looks like IP conflict is network.

If any workstation or device has static IP address. Please check it not same as server.
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Expert Comment

by:Kwoof
ID: 39810185
Wow...I forgot about IP conflict...but it should never happen with a server...the DHCP range should never include the IPs used for servers, and servers should always have static IPs.
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Expert Comment

by:WORKS2011
ID: 39810369
if there was an IP conflict a window would pop up and say so.

Run the "Internet Connection Wizard" and "Fix My Network" and post the results.

SBS loves the wizards especially after making all the manual changes you've made to the network.
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Expert Comment

by:WORKS2011
ID: 39810370
If the router has uPNP turned on turn if off.
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Accepted Solution

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mark-IT-2013 earned 0 total points
ID: 39887779
Hi All!

It seems it was a firewall issue.  I restarted the service and it worked
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Author Closing Comment

by:mark-IT-2013
ID: 39898334
While trying different solutions given I found the firewall when turned off seemed to clear up the issue.  I restarted the firewall software and it seemed to work without issue.
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