Office 2013 StartUp Issues
Posted on 2014-01-25
I have a client whom I have built a pc for. it is an intel i7, 4GB, 1,000GB capacity with Windows 7 Pro.
We installed Office 2013 Home and Business as well.
We have had issues with Office software on an on-going basis.
The main issue seems to be an error that comes up on odd occassions when trying to start any Office 2013 tool.
the errors states:
Something went Wrong
Sorry, we weren't able to start your program. please try starting it again.
If it still won't start, you can try repairing Office from 'Programs and Features' in Control Panel
If I try restart one of the programs it wont start. Same error screen comes up.
if I go and do a quick repair (I think thats what it is called) it wont fix.
If I do an online repair, it fixes it.
But it happens again at some stage, usually a few days, maybe a few weeks later.
They are also running the Total Defense Internet Security Suite on the computer. I am wondering if anyone has come across this issue and knows of a permanent fix??
I did read somewhere online that someone found the issue was to do with a faulty hard drive. I have replaced both hard ddrive and RAm modules and still issue appears!