cisco UC560 - new extension can't dial out
Posted on 2014-01-25
Our Cisco ucs560 is working fine, today I needed to add a few new users, our internal user extensions use the range 820 thru 867 or so. I added the new extensions 880-884. Internal calls back and forth between these new extensions and other existing extensions (820-867) work fine. Incoming DID calls also route just fine to these new 880-883 ext's.
However from an 880-883 extension, I'm not able to press 9 and dial out, when dialing 9, then a 1+10 digit outside # (or even without the 1, which works fine on all other exts), I just get a dial tone, then a fast busy instead of the system accessing our t1 trunk and dialing out like all other existing ext's do.
I've added lots of new users and extensions before with no problem. Could it be due to the fact that these new extensions use the format 88x ? edit - I tried adding a new 84x extension, and the same behavior occurs, so it's not related to the 88x numbering. It's something to do with a new extension that the system hasn't used before.
Outgoing calls accessing the trunk is the only issue, feel like I've just missed something simple.